Head of Operations - Collection Services - Brisbane

at; City of Brisbane; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading financial services provider in Brisbane is seeking a Head of Operations for Collection Services. This strategic role requires proven leadership in driving operational success and fostering high-performance teams. The successful candidate will manage client relationships, implement innovative solutions, and shape business strategies for sustainable growth. Enjoy a competitive salary with bonuses and the opportunity to influence significant improvements in a dynamic team environment.

Benefits

Competitive salary with bonuses

Supportive team environment

Opportunities for professional growth

Qualifications

• Proven experience in a senior collections leadership role.
• Exceptional ability to lead multidisciplinary teams.
• Outstanding client and stakeholder management skills.

Responsibilities

• Inspire and lead high performing teams.
• Shape and deliver bold business and operational strategies.
• Implement best practice reporting frameworks.

Skills

Leadership

Strategic decision-making

Stakeholder management

Operational excellence

Communication

Job description

Head of Operations - Collection Services - Brisbane

• Grow your career in a fast-paced, supportive team environment
• Lead a team of 200+ and drive operational success.
• Enjoy a competitive salary with bonus incentives.

Add expected salary to your profile for insights

As the Head of Operations – Collections Services, you’ll lead and optimise operational delivery across multiple sites, ensuring revenue, client satisfaction, and compliance targets are consistently met. Your strategic leadership will drive capability, engagement, and a high-performance culture that empowers teams to succeed and deliver outstanding results.

In this senior role, you’ll partner with key stakeholders to grow market share, strengthen client relationships, and embed best practices that deliver sustainable growth. Combining commercial acumen with operational excellence, you’ll lead large scale projects, implement innovative solutions, and champion continuous improvement. If you’re a people focused leader with a proven track record of driving operational success, we want to hear from you!

Key Responsibilities

• Inspire and lead high performing teams, creating a culture of engagement, accountability, and collaboration that drives continuous improvement.
• Shape and deliver bold business and operational strategies that align with long-term growth and position the division for success.
• Implement best practice reporting frameworks to empower data driven decisions, achieve financial targets, and optimise resources for maximum profitability.
• Champion operational innovation and system transformation, elevating service delivery and delivering exceptional client outcomes.
• Be the key point of contact for major clients, delivering exceptional service and building effective relationships.

What We’re Looking For

• Proven experience in a senior collections leadership role, with a strong track record of driving operational excellence and business improvement.
• Exceptional ability to lead, inspire, and develop multidisciplinary teams, fostering engagement and delivering high performance.
• Passionate about leadership, innovation, and transformation, with a focus on driving meaningful change across processes and systems.
• Outstanding client and stakeholder management skills, adept at building impactful, long-term relationships that add value.
• Deep understanding of business operations, complemented by excellent communication, negotiation, and strategic decision-making capabilities.
• Location: Brisbane or Sydney preferred, with flexibility to travel as required.

What’s In It for You

• Make a significant and measurable impact on the future of our Collection Services division, shaping strategies and driving results.
• Put your own mark on the role and quickly add value, with the freedom to influence processes and deliver meaningful improvements.
• Contribute directly to the continued growth and success of Credit Corp, working on initiatives that matter.
• Enjoy a competitive salary package with performance-based bonuses, rewarding your impact and achievements.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit‑impaired consumer segment. We are an ASX‑listed company with over 2200 staff in multiple locations in Australia, New Zealand, the USA, and the Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.