Head of Operations - Ballpark

at; City of Melbourne; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading sports media company in Melbourne is seeking a Head of Operations to oversee the delivery of events and hospitality programs. The successful candidate will possess strong leadership and client-facing skills, with a proven ability to manage complex programs under tight deadlines. This role demands operational excellence and strategic oversight across multiple areas of the business, requiring a background in live events and a collaborative mindset. A commitment to diversity and equal opportunities is emphasized.

Qualifications

• Proven senior operations leadership in live events and hospitality.
• Track record of delivering complex programmes under tight timelines.
• Client-facing with excellent stakeholder communication skills.

Responsibilities

• Oversee delivery of event and hospitality programmes.
• Enhance team performance and develop scalable processes.
• Ensure operational excellence across communication and resources.

Skills

Senior operations leadership

Stakeholder management

Budget management

Team leadership

Operational risk compliance

Tech-savvy

Job description

Sports Entertainment Network (SEN) is one of the largest sports media content and entertainment businesses in Australia. We deliver brand stories to national and international audiences through team ownership, radio, print, television, digital, in‑stadium and events.

About the role and you

The Head of Operations – Ballpark reports to the CEO – Ballpark and leads the delivery team responsible for bringing Ballpark’s events, incentive programs, ticketing and hospitality experiences to life. This senior role combines oversight with hands‑on execution, improving communication, collaboration and operational structure across the business.

Key responsibilities

• Oversee delivery of event, incentive, ticketing and hospitality programmes.
• Drive confidence with clients, enhance team performance and develop scalable processes.
• Ensure operational excellence across communication, collaboration and resources.

Ideal candidate

• Proven senior operations leadership in live events, sports, entertainment, hospitality and experiences.
• Track record of delivering complex programmes with tight timelines and high client visibility.
• Strong people leadership, building high‑performing teams, clear expectations, feedback culture, and talent development.
• Commercial acumen, budget management, cost optimisation, vendor negotiations and margin discipline.
• Client‑facing credibility with excellent stakeholder management, communication and issue resolution.
• Operational risk & compliance knowledge (WHS, venue/permit requirements, crowd management, incident reporting).
• Tech‑savvy with event/ticketing platforms, production schedules and collaboration tools.
• Calm under pressure, resilient, highly organised with strong attention to detail.

Application questions

• Will you now or in the future require sponsorship for employment visa status?
• What are your salary expectations?
• How many years of Operations Management experience do you have?

Sports Entertainment Network is committed to providing equal employment opportunities to all individuals and encourages applications from a diverse range of candidates, including people with culturally and linguistically diverse backgrounds.