Head of Membership Engagement

at; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A professional membership organization in Australia is seeking a Head of Membership Engagement to drive member growth and oversee a robust engagement strategy. The ideal candidate will have strong leadership experience and a demonstrated ability to manage stakeholder relationships and innovative engagement practices. This pivotal role involves influencing PSA’s strategic direction and enhancing member experiences across the pharmacy sector.

Benefits

Professional development opportunities

Inclusive workplace culture

Commitment to health and safety

Qualifications

• Proven senior leadership experience in membership engagement or professional services.
• Strong business management capabilities including budget and financial stewardship.
• Demonstrated success in building influence across diverse stakeholder groups.

Responsibilities

• Lead development of membership engagement strategy aligned with organisational goals.
• Drive member acquisition and retention strategies for growth.
• Oversee planning and delivery of conferences, events, and networking opportunities.

Skills

Leadership

Stakeholder management

Communication

Strategic thinking

Customer experience

Job description

About the Pharmaceutical Society of Australia (PSA):

The Pharmaceutical Society of Australia (PSA) is the national peak body representing all pharmacists across the country. As the voice of the profession, we advocate to improve healthcare outcomes for all Australians and enhancing the safe and effective use of medicines through optimising the role of the Pharmacy Workforce.

We are in an exciting phase of transformation, building a renewed Executive Leadership Team and strengthening our strategic capability. As part of this journey, PSA is acquiring the Australasian College of Pharmacy (ACP), unifying and enhancing the pharmacy education landscape and reinforcing PSA’s position as the leading provider of pharmacist education and professional development in Australia. PSA is a member-based organisation focused on supporting the needs of members and delivering impact.

About the Role:

As the Head of Membership Engagement, you’ll be a key member of PSA’s evolving Executive Leadership Team, helping shape the organisation's next chapter of growth, impact, and transformation.

Reporting directly to the CEO, this role provides strategic and operational leadership across PSA’s membership and engagement portfolio, encompassing member services, volunteer committees, Communities of Special Interest, networking events, and national conferences.

This is a pivotal executive role, responsible for driving membership growth, engagement, and value, strengthening member experience, and positioning PSA as the leading professional body for pharmacists. You’ll play a central part in redefining how PSA supports and connects pharmacists across Australia, ensuring our membership offering reflects the evolving needs of the profession.

In the role, you will:

• Lead the development and delivery of PSA’s membership engagement and experience strategy, ensuring alignment with organisational goals and national health priorities.
• Drive innovative strategies for member acquisition, retention, and growth, ensuring high‑quality, valuable engagement.
• Oversee the planning and delivery of PSA’s conferences, events, and networking opportunities, enhancing professional development and member connections.
• Build and maintain strategic relationships with regulators, universities, industry partners, and professional associations to expand PSA’s reach and influence.
• Lead and develop a high‑performing, collaborative, and values‑aligned Membership Engagement team.
• Contribute to executive decision‑making, strategic planning, and organisational transformation.

About You:

You’re a proven senior leader with extensive experience in membership engagement, stakeholder management, or professional services, ideally within health, pharmacy, or not‑for‑profit sectors. You combine strategic vision with strong operational and commercial acumen and are passionate about leading teams to deliver measurable, lasting impact.

You’ll also bring:

• Demonstrated success in executive or senior leadership roles across membership, stakeholder engagement, or customer experience.
• Strong business management capability, including budget, people management, and financial stewardship.
• Experience designing and delivering innovative engagement strategies that drive growth and value.
• Proven ability to build influence and credibility across diverse stakeholder groups, including government, industry, and professional bodies.
• Exceptional communication, collaboration, and leadership skills.
• A values‑led approach and commitment to innovation, inclusion, and excellence.

Why PSA?

Our people are at the centre of what we do, and we’re proud to support meaningful careers, professional development, and ongoing learning.

Working at PSA means being part of something bigger. We believe in:

• Making a real difference: You’ll contribute to an organisation with a strong social purpose.
• Growth and development: We want you to thrive and will support your professional journey.
• Diversity and inclusion: We celebrate what makes you, you, and are committed to creating a safe, supportive, and inclusive workplace.

We’re also committed to the health and safety of our people, which includes requiring all employees to be fully vaccinated against COVID‑19 to attend PSA offices.

Accessibility & Support

We value diversity and welcome applications from people of all backgrounds, including people living with a disability. If you need support during the recruitment process, please reach out to [e-mail] for a confidential chat.

Acknowledgement of Country

PSA acknowledges the Traditional Custodians of Country throughout Australia and their enduring connection to land, sea, and community. We pay our respects to Elders past and present and recognise Aboriginal and Torres Strait Islander peoples as the first pharmacists and custodians of the world’s oldest living cultures.

PSA may close this ad early if we find the right person — so don’t wait to apply!