Head of Marketing & Customer Experience

at; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading bedroom retailer is seeking a General Manager of Marketing & Customer Experience in Melbourne, Australia. The ideal candidate will drive traffic to stores and e-commerce channels while ensuring the delivery of exceptional customer experiences. Responsibilities include managing marketing strategies, financial oversight of the marketing budget, and leading a team to execute promotional plans effectively. This position demands a combination of strong leadership skills and digital marketing expertise to maintain the brand's reputation as a top choice in the industry.

Benefits

Competitive salary

Opportunity for career advancement

Dynamic work environment

Qualifications

• Experience in a senior marketing role, preferably in retail.
• Proven ability to develop and execute marketing strategies.
• Strong financial management skills and budget tracking.

Responsibilities

• Drive customer traffic and improve analytics through technology.
• Work with cross-functional teams to enhance customer experience.
• Manage and optimize the Marketing Fund for performance goals.

Skills

Leadership skills

Digital marketing expertise

Analytical skills

Communication skills

Education

Bachelor's degree in Marketing or related field

Tools

Google Analytics

Social media platforms

CRM systems

Job description

A leading bedroom retailer is seeking a General Manager of Marketing & Customer Experience in Melbourne, Australia. The ideal candidate will drive traffic to stores and e-commerce channels while ensuring the delivery of exceptional customer experiences. Responsibilities include managing marketing strategies, financial oversight of the marketing budget, and leading a team to execute promotional plans effectively. This position demands a combination of strong leadership skills and digital marketing expertise to maintain the brand's reputation as a top choice in the industry.