Head of Lending Assessment

at; Toowoomba Regional; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

A leading Australian mutual bank is seeking a Head of Lending Assessment to lead lending operations, ensuring customer-centric processes and team efficiency. The ideal candidate will possess strong strategic leadership skills and experience in lending operations management. This role offers flexibility with hybrid working arrangements and various employee benefits. Join us to be part of an exciting journey in shaping our lending capabilities.

Benefits

Flexibility and hybrid working arrangements

Salary discounts on banking and health insurance

Training and study support

Competitive leave benefits

Wellbeing support programs

Paid volunteering opportunities

Peer-driven recognition program

Qualifications

• Proven experience in coaching and mentoring teams.
• Ability to inspire, motivate, and develop team members.
• Strong strategic, operational, and technical capability.

Responsibilities

• Align lending assessment operations with the Bank's strategy.
• Coordinate teams to maximize efficiency and customer outcomes.
• Provide expert advice on strategy and operational decisions.
• Drive improvements in lending systems and processes.
• Oversee loan assessment operations for productivity and efficiency.
• Use data to inform decision-making and track performance.

Skills

Strategic leadership

Communication skills

Collaboration skills

Problem-solving

Job description

Overview

Newly created role leading a high‑performing team. Lead enterprise credit strategy and capability uplift. Enjoy flexible work, inclusive culture, and strong community values.

Your role

As the Head of Lending Assessment, you will play a critical part in shaping People First Bank’s lending operations and ensuring our credit assessment capability and decisions support a seamless, people‑first customer experience. You will lead and inspire a large, high‑performing team to deliver end‑to‑end management of the bank’s credit assessment operations, ensuring processes are robust, efficient, customer‑centric, compliant, and aligned to strategy.

Responsibilities

• Align lending assessment operations with the Bank’s strategy, vision, and service culture.
• Coordinate teams and resources to maximise efficiency, value, and customer outcomes.
• Provide expert advice on strategy, risk, compliance, and operational decisions.
• Drive improvements in lending systems, processes, and ways of working.
• Oversee loan assessment operations, ensuring productivity, service levels, and workflow efficiency.
• Use data and metrics to inform decision‑making and track performance and risk.
• Build and lead high‑performing teams while maintaining governance, compliance, and WHS standards.

What you bring

You are a strategic and influential leader who demonstrates strong communication and collaboration skills at all levels. With proven experience in coaching and mentoring, you can inspire, motivate, and develop teams while driving change and transformation across complex lending operations.

Required experience

• Significant experience in credit or lending operations management within financial services.
• Previous Delegated Lending Authority (DLA).
• Strong strategic, operational, and technical capability.
• Demonstrated strengths in planning, organisation, change leadership, and transformation.
• Proficient in structured problem‑solving, documentation, and reporting.

Benefits

• Flexibility and hybrid working arrangements.
• Extend your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Paid volunteering, Workplace Giving, and diverse community initiatives.
• Acknowledgement through a peer‑driven recognition programme.

About People First Bank

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited – Australia’s leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand – People First Bank. With over 700,000 members and 1,900 employees, we have dual head offices in Adelaide and Toowoomba, an Australian‑based contact centre, and branches across five states.

Apply online now

If this sounds like you, this could be the next step in your career. Click ‘Apply’ now and submit your application, including a cover letter and current resume.

Diversity and Inclusion

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.