Head Of It Engagement

at; City of Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

A leading Australian hospitality organization is seeking an IT Head of Engagement to bridge the gap between technology and business units. You will collaborate with business leaders, identify IT opportunities, and manage the demand lifecycle for strategic initiatives. Ideal candidates will have extensive experience in business analysis and stakeholder engagement within large complex organizations. Your commercial exposure will help align technology outcomes with business goals. This role offers exciting career growth in a diverse environment.

Benefits

Career development opportunities

Embraces diversity

Flexible working conditions

Qualifications

• Experience in business consulting or strategic engagement roles.
• Understanding of IT strategy and product methodologies.
• Experience in hospitality or integrated resort environments is highly desirable.

Responsibilities

• Build relationships with business leaders to understand objectives.
• Identify and qualify IT opportunities through business case development.
• Lead business requirements and solution design.

Skills

Business analysis

Stakeholder engagement

IT service design

Communication skills

Education

Tertiary qualifications in a relevant discipline

Tools

JIRA

Confluence

Visio

Job description

Crown Resorts is a great place to visit and an even better place to work — a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change — for the better. Here, you’ll be part of the team, empowered to explore more, experience more, and supported to grow and develop.

The Role

We have an exciting opportunity for an IT Head of Engagement to join our Technology team. As Crown continues its transformation journey, this role plays a critical part in bridging the gap between technology and business units, ensuring strategic alignment and delivering impactful IT solutions across Gaming, Hospitality, Corporate, and Property-specific operations.

You’ll work closely with business leaders, technology teams, and external partners to identify opportunities, shape initiatives, and translate business needs into actionable technology outcomes. This is a strategic and collaborative role that combines business analysis, stakeholder engagement, and solution design.

You will be responsible for:

• Building strong relationships with business leaders to understand objectives and challenges.
• Identifying and qualifying IT opportunities through business case development and ROI analysis.
• Leading the development of business requirements, process mapping, and solution design.
• Collaborating with Product Owners, Architects, and Technology leaders to align initiatives with Crown’s strategic goals.
• Managing the IT demand profile and progressing initiatives through the demand lifecycle.
• Supporting vendor governance and contributing to the development of a structured vendor management program.

About You

You are a strategic and collaborative IT professional with a strong understanding of business analysis, stakeholder engagement, and technology delivery. Partnering experience and commercial exposure is essential for this role; ideally you will have been in a lead engagement role specific to a large complex organisation.

You will also bring:

• Experience in business consulting, IT service design, or strategic engagement roles.
• Strong understanding of IT strategy, product methodologies, and enterprise systems.
• Proficiency in business process modelling and documentation tools (e.g. JIRA, Confluence, Visio).
• Excellent communication and stakeholder management skills.
• Tertiary qualifications in a relevant discipline or equivalent industry experience.
• Experience in hospitality or integrated resort environments (highly desirable).

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.