Head of Group Process Excellence

at; City of Melbourne; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading retail group in Australia is seeking a Head of Group Process Excellence to design and implement an operational model that enhances process efficiency across a diverse portfolio of brands. The ideal candidate will have extensive experience in process governance, a strong background in transformation leadership, and expertise in process management platforms like SAP Signavio. This role calls for a strategic thinker ready to drive change and improvement throughout the organization.

Benefits

Flexible working

Exclusive discount card for brands

Monthly meeting-free days

Wellbeing support services

Learning and development opportunities

Qualifications

• 10+ years experience in Process Governance and Transformation.
• Proven success in establishing a Process Governance framework.
• Experience in highly regulated industries such as Retail or FMCG.

Responsibilities

• Provide governance oversight for major process changes.
• Partner with Audit and Compliance to ensure regulatory requirements are met.
• Lead and build a team of Process Excellence Owners.

Skills

Process Governance

Transformation Leadership

Stakeholder Management

Executive Communication

Lean Six Sigma Certification

SAP Signavio Expertise

Education

Bachelor’s degree in Business, IT, Engineering, or related discipline

Tools

SAP Signavio

BPML

BPMN 2.0

EPC

ArchiMate

UML

APQC PCF

Job description

Company Description

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Following our 2021 demerger from Woolworths Group, this is a pivotal moment to join an innovative, ASX-listed company and help us deliver exceptional customer experience.

Job Description

Endeavour Group is seeking a Head of Group Process Excellence to establish and embed the foundational operational model for our entire organisation. This is a critical, enterprise-wide leadership role where you won’t just improve processes – you’ll design the structures, standards, and ownership that define how Endeavour works at scale.

Reporting into the General Manager – Endeavour Group Optimisation, your mandate is to drive organisational maturity, resilience, and efficiency across our diverse brands (Dan Murphy’s, BWS, ALH Hotels, etc.) and highly regulated environment.

Responsibilities

• Enabling Transformation: Providing governance oversight for all major process changes, ensuring that IT transformation projects, new technology rollouts, and outsourced services are grounded in best‑practice process architecture.
• Ensuring Compliance & Resilience: Partnering directly with Audit, Risk, and Compliance functions to embed controls and ensure our processes meet regulatory and internal governance requirements. Assess and report on process maturity health to the Executive Leadership Team (ELT).
• Building Capability: Leading a team of Process Excellence Owners and Analysts, and acting as a senior advisor to General Managers and executives. Champion a process excellence culture, driving capability building and engagement across the Group.
• Setting the Standard: Defining and enforcing enterprise‑wide standards for process modelling and the application platforms used (e.g., SAP Signavio or similar tools).
• Own the Framework: Design, implement, and maintain a multi‑tiered Enterprise Process Governance Framework and Methodology.
• Establish Accountability: Define and embed clear process ownership, accountability, and reporting across all end‑to‑end processes Group‑wide.
• Drive Improvement: Lead continuous improvement programs to deliver measurable gains in efficiency, cost optimisation, compliance, and risk reduction across BAU and transformation activities.
• Act as a senior advisor to General Managers and executives, providing insights and recommendations to influence enterprise decision‑making.

Qualifications

• Bachelor’s degree in Business, IT, Engineering, or related discipline.
• 10+ years’ experience in Process Governance and Transformation leadership roles, ideally within large, highly regulated industries (Retail, FMCG, Hospitality experience is a bonus).
• Proven success establishing and maintaining a formal Process Governance framework across an entire enterprise.
• Certification in Lean Six Sigma (or an equivalent, globally recognised process improvement methodology).
• Strong expertise in SAP Signavio or similar market‑leading process management platforms.
• Demonstrated capability with multiple industry‑standard process modelling frameworks (BPML, BPMN 2.0, EPC, ArchiMate, UML, APQC PCF).
• Exceptional executive communication and stakeholder management skills, with a track record of influencing enterprise‑level decision.

Benefits

• Flexible working in every sense.
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs.
• Monthly meeting‑free days.
• Range of free services to support physical, mental and financial wellbeing.
• Dedicated learning and development options to grow an idea, yourself, and your career.

Additional Information

We value being a workplace where everyone’s welcome – if you meet a number of the requirements (and not all), we encourage you to apply.

We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

You can learn more about working with us on LinkedIn or atendeavourgroupcareers.com.au.