Head of Disability Operations

at; City of Melbourne; Hybrid; AUD 125,000 - 150,000; Full time

Job summary

A disability services provider in Melbourne is seeking a Head of Disability Operations. This role involves leading high-quality service delivery, managing multidisciplinary teams, and ensuring compliance with NDIS standards. The ideal candidate will have a Bachelor of Nursing, proven leadership experience, and strong knowledge of disability supports and NDIS funding. This position supports hybrid work conditions and offers numerous employee benefits.

Benefits

Top 10 AFR Best Places to Work recognition

Access to financial well-being services

Scholarships and ongoing training

Employee support fund and wellness platforms

Paid pregnancy loss leave

Discounts on shopping and travel

Recognition programs and career development

Qualifications

• Proven leadership experience in a fast-paced environment.
• Experience in disability supports.
• Demonstrated knowledge of NDIS funding and legislation.

Responsibilities

• Overseeing the delivery of high-quality disability services.
• Lead operational delivery across disability programs to meet NDIS standards.
• Manage and develop teams in a fast-paced environment.

Skills

Leadership

Relationship building

Knowledge of NDIS funding

Communication

Education

Bachelor of Nursing qualification

Current AHPRA registration

Job description

CareChoice is a NDIS and TAC/WorkSafe registered disability services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person‑centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values

• People, First
• Brilliant Together
• Bring Our Best. Always
• Relentless Optimism

About the role

As part of our continued growth, CareChoice is seeking a dynamic and experienced leader to join our team as Head of Disability Operations. This pivotal role is responsible for overseeing the delivery of high‑quality disability services, ensuring that every client receives tailored support aligned with their individual goals, aspirations and funding arrangements.

The Head of Disability will champion service excellence across all programs, leading frontline teams to consistently deliver outcomes that reflect CareChoice's core values and model of care. Success in this role will be measured by strong staff performance, high retention rates and sustained referrals from our key valued partners.

Collaboration is key. You’ll work closely with the Chief Operating Officer, Head of Partnerships, and other key stakeholders – together with your operational team to ensure a seamless client journey – from initial intake through to long‑term program implementation.

Exceptional written communication is essential, as the role involves producing a range of high‑level documentation to external and internal stakeholders.

Who are you?

• You have a background in Nursing (degree‑qualified) and experience in disability supports.
• Proven leadership experience, particularly in a fast‑paced environment.
• Demonstrated knowledge of NDIS funding and legislation.
• A natural relationship builder with a track record of establishing and maintaining meaningful partnerships with key stakeholders.

Key components of the role include:

• Lead operational delivery across disability programs to meet NDIS Practice Standards and the Code of Conduct.
• Manage and develop multidisciplinary teams in a fast‑paced environment.
• Monitor and drive performance against financial and non‑financial targets.
• Develop and deliver strategic projects to improve service quality and efficiency.
• Maintain high levels of customer satisfaction and stakeholder engagement.
• Prepare timely internal reports and external regulatory bodies, and manage responses to incidents and complaints.

Our head office is located in Mulgrave, in the heart of the south‑east suburbs and we offer hybrid work conditions.

Mandatory requirements

• Bachelor of Nursing qualification with current AHPRA registration.
• Valid and current Victorian Driver’s Licence.
• NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).
• NDIS Worker Orientation Module.
• Current First Aid and CPR certifications.

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry‑leading well‑being support and benefits at CareChoice, including:

• Recognition as a Top 10 AFR Best Places to Work (Healthcare) 2024.
• Access to payasyouearn financial well‑being service.
• Employee Pathways Scholarships and free ongoing training.
• Employee Support Fund and wellness platforms including EAP and free flu shots.
• Paid pregnancy loss leave for either parent and flexible work options.
• Discounts on shopping, travel, fuel and more; car, health and energy benefits.
• Monthly and annual recognition programs and internal career development opportunities.

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check and NDIS Worker Screening Clearance.