Head Of Data Insights Data & Ai · Brisbane, Melbourne, Sydney ·

Mantel Group; Sydney; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Staff travel discounts

Famils and hosted property visits

Training programs and career growth

Career progression to Senior/Team Lead

Job summary

Wedded Wonderland in Sydney is seeking a Luxury Travel Consultant to deliver concierge-level support for destination weddings and celebrations, coordinating multi‑party itineraries with venues and global partners. You will arrange accommodations, transfers, and experiences, log bookings in CRM, and communicate professionally with guests and planners.

Weekend and holiday coverage is required to support live events.

Qualifications

• 5+ years in luxury travel or concierge roles.
• Experience supporting complex itineraries and group travel.
• Excellent written and spoken English.
• Strong attention to detail and accuracy.
• Comfortable communicating across WhatsApp, email and phone.
• Willingness to work weekends/holidays during live events.

Responsibilities

• Coordinate travel itineraries for destination weddings and guest travel.
• Arrange accommodation, transfers and experiences per wedding schedules.
• Ensure all components are date-aligned and accurate.
• Log bookings and guest details in the CRM.
• Communicate with guests, planners and partners professionally.
• Support weekend and holiday operations during live weddings.
• Escalate complex issues to senior specialists as needed.
• Maintain organized attendee documentation and confirmations.

Skills

Luxury travel coordination

Group travel management

Client service excellence

English communication

Attention to detail

Weekend availability

Independent work

Tools

CRM systems

Job description

Luxury Travel Consultant – Destination Weddings & Celebrations

North Strathfield, Sydney

Wedded Wonderland is seeking a Luxury Travel Consultant to deliver high‑touch, concierge‑level travel support for destination weddings, milestone celebrations, and their guests. This role supports complex, multi‑party travel arrangements in collaboration with senior luxury travel specialists, wedding planners, venues, and global travel partners.

The position requires precision, professionalism, and availability across weekends and holidays to ensure uninterrupted support during live wedding and travel periods.

Key Responsibilities

• Support the coordination of travel itineraries for destination weddings, honeymoons, guest travel, and post‑event extensions.
• Assist with accommodation, transfers, and experience arrangements aligned with wedding and celebration schedules.
• Ensure all travel components are accurate, date‑aligned, and appropriate for group and event‑based travel.
• Execute travel arrangements based on approved designs and plans prepared by senior luxury travel specialists.
• Communicate professionally with guests, planners, and partners via WhatsApp, email, and phone.
• Deliver calm, discreet, and culturally sensitive support to international and high‑expectation clients.
• Assist guests with travel‑related inquiries, logistics clarifications, and itinerary updates.
• Maintain professionalism when supporting emotionally sensitive events such as weddings and celebrations.
• Monitor active travel bookings and guest movements during assigned shifts.
• Proactively identify potential conflicts or risks related to dates, rooming lists, arrivals, and transfers.
• Resolve standard travel issues independently and elevate complex matters to senior specialists when required.
• Maintain high responsiveness and accountability during weekend and holiday operations.
• Accurately log bookings, guest details, notes, and communications in internal CRM systems.
• Maintain organized, client‑ready documentation including itineraries and confirmations.
• Coordinate internally on billing support, confirmations, and operational follow‑ups.
• Ensure all records remain complete and current throughout the wedding or celebration lifecycle.
• Coordinate with hotels, transfer providers, and local service partners to support approved travel plans.
• Represent Wedded Wonderland professionally in all supplier interactions.
• Support relationship continuity between planners, venues, and travel fulfillment partners.
• Maintain awareness of key destination wedding and luxury travel locations globally.

Job Requirements

• Minimum 5 years’ experience in luxury travel, travel coordination, concierge services, hospitality operations, or related roles.
• Proven experience supporting complex itineraries and group travel.
• Strong written and verbal English communication skills.
• Comfortable managing communication across WhatsApp, email, and phone.
• High attention to detail when preparing guest‑facing itineraries and documentation.
• Ability to work independently and manage multiple priorities.
• Availability to support weekend and holiday operations as required.
• Experience supporting premium or high‑expectation clients.
• Full time, on‑site, on a rotating roster across a 7‑day trade, including weekends and public holidays around live weddings.

Nice to Have

• Exposure to destination weddings, events, or luxury travel environments.
• Experience working with international clients and distributed teams.
• Familiarity with CRM systems or travel coordination platforms.
• Background in hospitality, concierge services, or executive support.
• Luxury partner experience with Virtuoso, Four Seasons, Marriott (The Ritz‑Carlton and St. Regis), Hilton (Waldorf Astoria), Hyatt (Park Hyatt), Mandarin Oriental, Belmond and Rosewood.

Salary and Benefits

• Pay: $65,000 to $70,000 base plus super, plus uncapped incentives on every booking you make.
• Clients come to you from our brand, events and partners.
• Back of house handled: ticketing desk, payments, accounting and operations, plus our marketing and distribution teams.
• Travel perks: staff travel discounts, famils and hosted property visits.
• Luxury partners: perks for you and your clients through Virtuoso and our preferred partner programs.
• Family trips: access to luxury family trips at some of the world's best resorts.
• Our world: represent Wedded Wonderland at Wedded World and the most luxurious events in Sydney, with our hotel, venue and supplier network behind you.
• Training on our booking platforms and supplier programs, with support toward a travel and tourism qualification.
• Recognition events through the year, and a path to Senior Consultant and Team Leader.

Wedded Wonderland is an equal opportunity employer. We welcome applicants of every background, culture and language.