Head of Customer Success & Delivery — Strategic Leader

NEXTDC Limited; Council of the City of Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

A leading technology company in New South Wales is seeking a Head of Customer Success and Delivery to build and manage relationships with customers. This role involves leading a team of Customer Success Managers and ensuring exceptional service delivery. Candidates should have over 8 years of experience in Customer Relationship Management, particularly in the Data Centre or ICT sector. Join a dynamic culture with great employee benefits and opportunities for growth.

Benefits

Gifted share options

Volunteer days

Professional development

Holistic wellbeing programmes

Qualifications

• 8+ years’ experience in Customer Relationship Management or related role in Data Centre or ICT.
• Experience leading and managing Customer Success or Service Delivery teams.
• Strong analytical skills capable of project managing major change initiatives.

Responsibilities

• Lead a team of Customer Success Managers to enhance customer experience.
• Ensure compliance with contract and SLA deliverables.
• Establish and maintain deep customer relationships and lead service reviews.

Skills

Customer Relationship Management

People Management

Stakeholder Management

Analytical Skills

Job description

A leading technology company in New South Wales is seeking a Head of Customer Success and Delivery to build and manage relationships with customers. This role involves leading a team of Customer Success Managers and ensuring exceptional service delivery. Candidates should have over 8 years of experience in Customer Relationship Management, particularly in the Data Centre or ICT sector. Join a dynamic culture with great employee benefits and opportunities for growth.