Head of Customer Category

Coca-Cola; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Coca-Cola Europacific Partners (CCEP) in Australia is seeking a Head of Customer Category to shape how we partner with customers to unlock category and revenue growth. Based in North Sydney, you will lead the Customer Category team and translate Category Strategy into customer plans and market execution.

You will influence senior customer and commercial leaders, embed strategy into Joint Business Plans and ensure customer insight shapes future strategy, innovation and portfolio decisions.

Qualifications

• Extensive FMCG experience across Category, Sales, Commercial or Customer leadership roles.
• Proven record leading category or customer strategy and delivering commercial outcomes at scale.
• Experience in Joint Business Planning and range reviews.
• Ability to lead in a matrixed organisation and influence senior stakeholders.

Responsibilities

• Lead the Customer Category team with clear priorities and a high-performance culture.
• Own the application of Category Strategy across customers and channels into actionable plans.
• Shape category-led growth platforms and influence senior stakeholders across channels.
• Deliver Joint Business Plans with consistent frameworks and customer insights.
• Drive category opportunities through Range, Space, Visibility, Price and Operations.

Skills

Joint Business Planning

Range reviews

Category management

Storytelling

Team leadership

Stakeholder management

Channel dynamics

Education

Bachelor’s degree in Business, Commerce, Marketing, Economics or related

Job description

12h ago , from Coca-Cola European Partners

We are Coca-Cola Europacific Partners (CCEP). We have 39,000 people serving 4 million customers in 31 markets. We combine the strength andscaleof a large, multi-national business withanexpert, local knowledge of the customers we serve and communities we support. We invest, employ, manufacture, and distribute locally.

In Australia, we have proudly operated for nearly 90 years. Our local team of more than 3,000 people helps make, move and sell some of the world’s most loved drinks, including Coca-Cola, Sprite, Fanta, Monster Energy, Mount Franklin, Powerade, Keri Juice and Grinders Coffee.

The Opportunity

As Head of Customer Category, you will shape how CCEP partners with customers to unlock category and revenue growth. You will turn Category Strategy into customer plans and market execution, influencing priorities and measurable outcomes across channels.

Leading the Customer Category team, you will influence senior customer and commercial leaders, embed strategy into Joint Business Plans and range reviews, and ensure customer insight shapes future strategy, innovation and portfolio decisions.

This is a permanent full-time role based in North Sydney, reporting to the General Manager – Category & Insights.

Key Responsibilities

• Lead the Customer Category team, setting clear priorities and building capability, accountability, engagement and a high-performance culture.
• Own the application of Category Strategy across customers and channels, translating priorities into actionable plans, market execution and measurable outcomes.
• Shape category-led growth platforms and influence Customer GMs, Sales leaders and senior stakeholders across At Home and Away From Home.
• Own the quality and timely delivery of Joint Business Plans, embedding consistent frameworks, customer insights and category opportunities.
• Lead range reviews and compelling category selling stories across Range, Space, Visibility, Price and Operations, targeting greater than 80% acceptance of recommendations.
• Drive customer execution of innovation, portfolio, range, space, pricing and activation plans, ensuring delivery is precise, scalable and commercially effective.
• Deliver customer-level category and revenue growth through improvements in shelf share, visibility, quality of range and distribution of priority SKUs.
• Bring the voice of the customer into strategy, playbooks, innovation and portfolio decisions, while strengthening cross-functional partnerships and ways of working.

About You

You are a senior commercial leader energised by the opportunity to shape category growth at scale. You connect strategy to customer outcomes, champion the customer voice and take ownership from plan through to execution. As a credible and trusted advisor, you align diverse stakeholders, simplify complexity and build an accountable, collaborative and high-performing culture.

In addition, you will have:

• Extensive FMCG experience across Category, Sales, Commercial or Customer leadership roles in customer-facing environments.
• A proven record of leading category or customer strategy and delivering commercial outcomes at scale across multiple customers and channels.
• Deep experience in Joint Business Planning, range reviews and customer strategy development, supported by strong commercial acumen.
• Demonstrated success leading and developing high-performing teams through coaching, capability building and performance management.
• The ability to lead in a highly matrixed organisation and align Category, Sales, Brand, RGM and Supply around shared outcomes.
• Strong executive influence and storytelling skills, with confidence engaging Customer GMs, VP-level stakeholders and cross-functional leadership teams.
• Deep understanding of category management, channel dynamics, shopper behaviour and customer decision-making, with the ability to turn consumer, shopper, customer and sales data into actionable growth opportunities.
• A bachelor’s degree in Business, Commerce, Marketing, Economics or a related discipline.

What We Offer

• Work with one of the world’s most recognisable brands and shape how we win with shoppers across Australia.
• Enjoy a generous product allowance, staff purchasing and more than 700 discounts through Cheers Rewards & Recognition.
• Access learning and career opportunities locally and across our global network.
• Share in our success through the Employee Share Purchase Plan.
• Benefit from hybrid working, additional leave options, parental leave and wellbeing support.
• Join an inclusive, people-first culture with recognition and paid volunteering opportunities.

Coca-Cola Europacific Partners is committed to an inclusive, equitable and safe workplace where everyone is supported. If you need any accessibility adjustments during the process, please let us know. Your wellbeing matters to us.

When you join CCEP, you’re stepping into a global organisation known for developing exceptional talent. We invest deeply in learning, mobility and long-term growth, creating an environment where your ambition is backed and your career can thrive.