Head of Business Solutions

at; Council of the City of Sydney; On-site; AUD 150,000 - 200,000; Full time

Job summary

A community service organization in Australia is seeking a Head of Business Solutions to lead technology initiatives that support life-changing services. The ideal candidate will have over 15 years of IT experience, including 10 years in leadership roles. This role emphasizes delivering secure, scalable solutions while fostering an innovative and inclusive culture. Competitive salary and benefits are offered.

Benefits

Not-for-profit salary packaging

Opportunity to purchase additional annual leave

Extra leave for Mission Australia Thank You Day

Qualifications

• 15+ years in IT, 10+ in senior leadership roles.
• Familiar with Agile and DevOps methodologies.
• Experience with technology transformation initiatives.

Responsibilities

• Lead development and execution of Business Solutions strategies.
• Deliver secure, scalable applications.
• Maintain governance frameworks and ITIL-based processes.
• Establish strong stakeholder relationships.

Skills

IT Leadership Experience

Agile Principles

DevOps Concepts

Analytical Thinking

Stakeholder Engagement

Tools

Cloud Platforms

Integration Frameworks

Job description

Great Salary + Super + NFP Salary Packaging

• Great Salary (dependant on skills & experience) + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

At Mission Australia, technology is more than infrastructure, it's a driver of social impact! As our Head of Business Solutions, you'll lead the creation of secure, scalable, and user-focused solutions that enable our teams to deliver life-changing services. From setting strategy and roadmaps to embedding modern practices like Agile and DevOps, you'll balance innovation with stability, applying architectural principles and governance frameworks to ensure every solution is fit for purpose. This is your opportunity to combine technical leadership with a mission-driven approach, helping us reimagine how technology supports Australians in need.

Your key responsibilities will be to:

• Lead the development and execution of Business Solutions strategies that prioritise employee experience and business process excellence through effective systems and technologies.
• Deliver secure, scalable, and fit-for-purpose applications using enterprise architecture principles, cloud platforms, and modern development frameworks.
• Establish and maintain governance frameworks, ITIL-based processes, and policy standards to ensure efficient and compliant technology delivery.
• Ensure adherence to solution architecture, design patterns, and cybersecurity standards across all platforms and integrations.
• Build strong stakeholder relationships to capture functional requirements, improve user experience (UX), and drive collaborative solution design.
• Lead and develop a high-performing technical team, fostering expertise in Agile methodologies, product management, and continuous improvement.

Requirements for success

• Extensive IT Leadership Experience: 15+ years in IT or business, with 10+ years in senior leadership roles covering strategy, budgeting, and operational delivery.
• Knowledge of Modern Practices: Familiarity with Agile principles and DevOps concepts to understand delivery approaches, without direct management responsibility.
• Enterprise Architecture & Design: Ability to apply architectural principles, design patterns, and security standards to deliver sustainable solutions.
• Technology Transformation: Demonstrated success leading IT transformation initiatives in complex, dynamic environments.
• Analytical & Strategic Thinking: Skilled in technology road mapping, process improvement, and solution governance.
• Stakeholder Engagement: Ability to influence and collaborate across diverse business units, translating functional requirements into practical solutions.
• Financial Acumen: Understanding of budget planning, cost transparency, and commercial management within IT functions.
• Technical Breadth: Familiarity with cloud platforms, integration frameworks, and cybersecurity best practices.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

Please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

How to apply

Click 'Apply' and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.