Head Host & Guest Experience | Noẽma

Lucas Collective; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Dining discounts across venues

Career progression

Industry training and masterclasses

Job summary

Noẽma is Lucas Collective’s latest concept, opening in Melbourne’s CBD. We are seeking an experienced Head Host to help shape the guest journey from day one.

Join an opening team to lead front-of-house operations, delivering outstanding service in a premium, theatre-driven dining environment. This role offers career development within Lucas Collective’s growing portfolio and access to industry-leading training and dining discounts.

Qualifications

• Head Host experience in a premium venue.
• Familiar with Seven Rooms, Guest Centre, OpenTable, Table Check or ResPAK.
• Immaculate presentation and exceptional communication.
• Demonstrated ability to exceed guest expectations.
• Able to multi-task in a fast-paced environment.
• Willing to work a rotating roster including weekends and holidays.

Responsibilities

• Lead guest seating and service flow as Head Host.
• Coordinate with front-of-house to ensure smooth operations.
• Uphold brand standards and guest experience.
• Support team with training and guest feedback.

Skills

Head Host experience

Premium venue experience

Outstanding communication

Tools

Seven Rooms

Guest Centre

OpenTable

Table Check

ResPAK

Job description

Noẽma is the latest concept from Lucas Collective, bringing a fresh take on contemporary Mediterranean dining to Melbourne’s CBD.

Inspired by modern Greek cuisine, the menu will celebrate exceptional produce, bold flavours and the theatre of Josper-grilled cooking, all within a striking new venue spanning a main dining room, intimate basement and private dining spaces.

Noẽma is a restaurant being created from the ground up, and this is a rare opportunity to join from the very beginning - helping shape the team, culture and guest experience that will define Noẽma from day one.

Home to some of Australia’s most iconic and acclaimed restaurants, Lucas Collective is one of the country’s leading hospitality groups, with a collection including Chin Chin, Kisumé, Hawker Hall, Maison Bâtard, Baby Pizza, Yakimono, Society, Grill Americano and Tombo Den.

About The Opportunity

We are looking for an experienced Head Host to join our opening team. Use your skills and experience to ensure outstanding service delivery, and work with talented and passionate hospitality professionals.

The Ideal Candidate

• Experience as a Head Host in a premium venue
• Experience with Seven Rooms, Guest Centre, OpenTable, Table Check, ResPAK or similar
• Immaculate presentation and exceptional communication
• Demonstrated experience in exceeding guest expectations
• Adaptable and able to multi-task effectively
• Strong work ethic and a "can do" attitude
• Outgoing personality and genuine interest in the day-to-day operations
• Excellent attention to detail and time management
• Availability to work a rotating roster including opening and closing shifts, weekends and public holidays

Why Lucas Collective?

We invest in our people. You’ll have access to:

• Genuine career progression across our growing collection of venues
• Industry-leading training, development and masterclasses
• Lucas Education and specialist wine and sake programs
• Opportunities to learn from award winning hospitality leaders
• Generous dining discounts across our venues
• A supportive, high-performing and collaborative team environment

Your career doesn’t have to follow one path. With Lucas Collective, there are plenty of places to go.