Hands-On 4G/5G Network Support Engineer

Colonial Group; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Colonial Group is seeking a hands-on 4G/5G Network Support Engineer based at our Mitcham Datacentre in Victoria, Australia. You will deliver Tier I/II operational support for our private wireless environment, ensuring reliability, performance, and availability of mobile core, radio networks, and connectivity platforms.

You will troubleshoot incidents, support deployments, monitor performance, and contribute to continuous improvement of operations and customer experience, working with vendors,

Qualifications

• Degree in Telecommunications, Computer Science, Information Technology, or equivalent practical experience.
• Experience in a Tier I or Tier II telecommunications, network operations, or technical support role.
• Strong understanding of 4G/LTE network architecture.
• Experience working with Linux-based operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide first and second-level technical support across mobile core, radio access, transmission, connectivity, and user equipment environments.
• Investigate, diagnose, and resolve network incidents, escalating complex issues to specialist engineering teams as required.
• Troubleshoot and support key mobile network functions including eNB/gNB, MME, SGW, PGW, HSS, AMF, SMF, UPF, and UDM.
• Analyse and resolve Layer 2 and Layer 3 networking issues (OSPF, BGP, VLANs, NAT, DNS, DHCP).
• Support deployment, configuration, maintenance, and optimisation of telecommunications infrastructure.
• Monitor network and service performance and address issues before customer impact.
• Record incidents, resolutions, and configuration changes in ticketing systems.
• Produce regular operational reports and maintain technical documentation.

Skills

Troubleshooting

Analytical thinking

Communication

Independence

Customer focus

Education

Degree in Telecommunications/Computer Science/IT

Tools

Wireshark

SSH

Traceroute

IPSec

Linux

Job description

Colonial Group is seeking a hands-on 4G/5G Network Support Engineer based at our Mitcham Datacentre in Victoria, Australia. You will deliver Tier I/II operational support for our private wireless environment, ensuring reliability, performance, and availability of mobile core, radio networks, and connectivity platforms.

You will troubleshoot incidents, support deployments, monitor performance, and contribute to continuous improvement of operations and customer experience, working with vendors,