Guest Services Specialist: Elevate Stays & Delight Guests

Hilton Worldwide, Inc.; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading international hotel chain is seeking a Guest Service Agent in Melbourne, Australia. The ideal candidate will demonstrate a passion for exceptional customer service and a friendly demeanor. Responsibilities include check-in/check-out processes, managing guest inquiries and complaints, and maximizing sales through excellent service delivery. Join a company recognized as a top employer offering travel discounts and professional development opportunities.

Benefits

Worldwide travel discounts

Competitive wages

Access to growth opportunities

Employee Assistance Programs

Qualifications

• Must have a friendly and positive demeanor.
• Ability to work under pressure and pay attention to detail.
• Excellent presentation and communication skills.

Responsibilities

• Welcome Guests and manage check-in process.
• Handle check-out process efficiently.
• Manage Guest requests and complaints effectively.
• Delight Guests to ensure memorable stays.
• Maintain knowledge of hotel products and services.
• Maximise sales through up-selling.
• Handle incoming communication duties.

Skills

Friendly demeanor

Calm under pressure

Excellent communication skills

Passion for customer service

Attention to detail

Adaptability to new systems

Job description

A leading international hotel chain is seeking a Guest Service Agent in Melbourne, Australia. The ideal candidate will demonstrate a passion for exceptional customer service and a friendly demeanor. Responsibilities include check-in/check-out processes, managing guest inquiries and complaints, and maximizing sales through excellent service delivery. Join a company recognized as a top employer offering travel discounts and professional development opportunities.