Guest Service Agent

The Nrma; Tasmania; On-site; AUD 50,000 - 65,000; Full time

Job summary

A leading hospitality company in Tasmania is seeking an experienced Guest Service Agent to provide exceptional service to guests. This full-time role requires a commitment to creating memorable experiences and includes tasks such as booking management, inquiries handling, and collaboration with team members. Ideal candidates will have strong guest service skills, experience with booking systems, and relevant qualifications. Applicants must hold a current RSA certificate and possess a proactive attitude, making this an excellent opportunity for those looking to grow in the hospitality industry.

Benefits

Staff accommodation and meals package available

Qualifications

• Strong experience in delivering outstanding guest service.
• Familiarity with booking systems such as NewBook, RoomMaster, or Opera.
• Current Responsible Service of Alcohol (RSA) certificate.

Responsibilities

• Complete reception tasks such as taking bookings and preparing invoices.
• Answer phone and email enquiries promptly and professionally.
• Ensure rooms are ready for guest arrivals.

Skills

Outstanding guest service

Familiarity with booking systems

Problem-solving abilities

Effective cash handling

Positive and proactive attitude

Education

Certificate II in Hospitality (Operations)

Tools

NewBook

RoomMaster

Opera

Job description

Job Description

• With your experience, create an impact on our guests in this hands‑on and detail orientated role
• Ensure our guests have a great experience and make holiday memories
• Staff accommodation and meals package available

What you’ll do :

We are seeking an experienced Guest Service Agent who is passionate about the hospitality industry to join our team on a full‑time basis . The ideal candidate will be committed to long‑term growth and eager to build a rewarding career with us. You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will :

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
• Complete end‑of‑day procedures, including accurate financial reconciliation and reporting

What you’ll bring :

• Strong experience in delivering outstanding guest service, with familiarity in booking systems such as NewBook, RoomMaster, Opera, or similar.
• A genuine passion for creating memorable guest experiences through warm and engaging interactions.
• A positive, proactive attitude and the ability to work collaboratively in a dynamic team environment.
• Certificate II in Hospitality (Operations) or equivalent practical experience.
• Strong financial skills, including accurate cash handling and daily reconciliation responsibilities.
• Effective problem‑solving abilities, with confidence in applying mathematical skills in operational tasks.
• A current Responsible Service of Alcohol (RSA) certificate.
• Reliable transport and a valid driver’s licence, essential for living and working in a remote location.

What’s in it for you?