Guest Service Agent

Elysia Wellness Retreat; Singleton Council; On-site; AUD 50,000 - 60,000; Full time

Job summary

A wellness retreat in Hunter Valley is seeking enthusiastic Guest Service Agents to join their team. This role involves providing friendly and professional service at the front desk, managing check-ins, check-outs, and ensuring guests have memorable and wellness-focused experiences. Ideal candidates should have strong communication skills and a passion for customer service in a serene retreat environment.

Qualifications

• Friendly and professional demeanor.
• Excellent customer service skills.
• Strong communication abilities.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage check-ins, check-outs, and reservations.
• Provide information and assistance to enhance guest experience.
• Maintain presentation and organisation of the front desk area.
• Support the team in smooth daily operations.

Job description

Job Description

Elysia Wellness Retreat located in the heart of the Hunter Valley, is seeking enthusiastic Guest Service Agents to join our welcoming team. Be the first point of contact for our guests and help deliver exceptional, wellness-focused experiences.

About The Role

As a Guest Service Agent, you’ll provide friendly, professional service at the front desk, assisting with check‑ins, check‑outs, and guest enquiries. You’ll play a key role in creating memorable experiences in a serene retreat environment.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism
• Manage check‑ins, check‑outs, and reservations
• Provide information and assistance to enhance guest experience
• Maintain presentation and organisation of the front desk area
• Support the team in smooth daily operations