Guest Service Agent

Accor Hotels; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Australia is seeking a guest service professional who is polished, reliable, and has strong customer service skills. The ideal candidate will ensure guest satisfaction through efficient registration and departure processes, while also adhering to security protocols. Candidates must hold a valid Australian driver's licence and RSA certificate. This role also offers opportunities for learning and development within a modern hotel environment.

Benefits

Learning programs

Employee benefit card for discounts

Complimentary car parking

Mental health support

Access to Employee Assistance Program

Qualifications

• Must have an Australian Full driver's licence or probationary licence (P2).
• Valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
• Ability to communicate effectively with guests and colleagues.

Responsibilities

• Provide efficient service for guest registration and departure.
• Attend to incoming calls professionally and politely.
• Maintain strict security procedures for guest confidentiality.

Skills

Customer service skills

Attention to detail

Communication skills

Reliability

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as youareand you can find a job and brand thatmatches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusivecompanyand our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Job Description

You are the ultimate guests' champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the team, easily communicating and connecting with others to create a positive, collaborative vibe that makes everything run smoothly.

You're a confident driver, holding an Australian Full driver'slicence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

If this role sounds like you, please write in one paragraph what would be the ultimate guest experience and include this with your application and resume!

Additional Information

Our Hotel

The Novotel & ibis styles Melbourne Airport is a new dual-branded property that opened its doors on 1 July 2024. With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, this dynamic new development is just steps from Terminal 4, Melbourne Airport, offering convenience and comfort for travellers and professionals alike.

Our guests can enjoy a selection of food & beverage venues: Boccata, meaning “mouthful” in Italian, celebrates the city’s migrant heritage and marries Italian favourites with local, contemporary touch. Amber State Taphouse & Kitchen is the ideal gathering place that celebrates the joy of getting together through the Aussie tradition of barbecue and beer – with craft beers on tap, wines, and cocktails. Small holdings featuring the classic Melbourne cafe culture with a range of delightful baked pastry treats, gourmet breakfast dishes, superb sandwiches and specialty coffee.

In addition to our exceptional food and beverage venues, the Novotel & ibis styles Melbourne Airport features premier event spaces designed to accommodate everything from intimate meetings to grand receptions. Our elegant ballroom can host up to 480 guests for a cocktail-style event or 240 for a seated banquet and can be effortlessly divided into Ballroom 1, 2, 3, providing flexible configurations to suit any occasion, whether it’s a conference, workshop, product launch, or celebration. For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go.

This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary car parking.
• Mental health and well-being support initiatives.
• Access to our Employee Assistance Program.