Guest Service Agent

Hilton Worldwide, Inc.; City of Hobart; On-site; AUD 50,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Guest Service Agent in Hobart. You will ensure an exceptional guest experience from check-in to check-out, addressing queries and promoting hotel services. Ideal candidates exhibit strong communication and customer service skills, with a commitment to excellence in hospitality. Enjoy career growth opportunities and travel perks with a supportive team.

Benefits

Discounted stays at Hilton hotels worldwide

Access to world-class training and career pathways

Qualifications

• Experience in hospitality, tourism, or customer service preferred.
• Calm and organized under pressure.
• Commitment to delivering a high level of customer service.

Responsibilities

• Welcome guests warmly and professionally.
• Manage check-in and check-out processes efficiently.
• Handle guest queries and requests promptly.

Skills

Friendly approach

Strong communication

Problem-solving skills

Organizational skills

Positive attitude

Customer service commitment

Multi-tasking ability

IT proficiency

Job description

Guest Service Agent (HOT0C4T2)

DoubleTree by Hilton Hobart, 179 Macquarie St, Hobart TAS 7000

Be the first smile our guests see. At DoubleTree by Hilton Hobart, we believe the guest experience starts the moment they walk through our doors, and as a Guest Service Agent, you’re the person who sets that tone. Whether it’s a seamless check‑in, solving a tricky travel question, or simply remembering a guest’s favourite room, you’ll help create stays worth coming back for.

Why You’ll Love This Role

Front‑row seat to hospitality – You’re in the heart of guest interactions, making every arrival and departure special.

Grow with a global brand – Access Hilton’s world‑class training and career pathways.

Perks that travel with you – Enjoy discounted stays at Hilton hotels worldwide.

What You’ll Be Doing

• Welcome guests with warmth, professionalism, and genuine care.
• Manage check‑in and check‑out processes efficiently and accurately.
• Handle guest queries, requests, and feedback promptly and with a solutions‑focused approach.
• Maximise occupancy through upselling and promoting hotel services.
• Maintain accurate payment handling and compliance with hotel policies.
• Collaborate with other departments to ensure every guest enjoys a seamless stay.

What We’re Looking For

• A friendly, confident, and professional approach.
• Strong communication and problem‑solving skills.
• The ability to stay calm and organised under pressure.
• Experience in hospitality, tourism, or customer service (preferred, but not essential – we’ll train you).
• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi‑task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Previous experience in cash handling.
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.

Life at Hilton

We’re more than just a hotel – we’re a community. At DoubleTree by Hilton Hobart, you’ll be part of a supportive, inclusive team that takes pride in every detail. Plus, you’ll enjoy Hilton’s global benefits, travel perks, and the opportunity to build a career anywhere in the world.

Apply today and help us deliver the warm DoubleTree welcome that guests remember long after they check out.

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!