Guest Service Agent

Hilton Worldwide, Inc.; Cairns Regional; On-site; AUD 60,000 - 80,000; Part time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Cairns, Australia. In this part-time role, you will provide exceptional service from check-in through check-out, ensuring guests have an outstanding experience. Ideal candidates should have a positive attitude, strong communication skills, and previous experience in customer service. Join a team dedicated to creating remarkable hospitality experiences across its global brands.

Qualifications

• Previous experience in a customer-focused industry.
• Ability to multi-task while maintaining a positive attitude.
• Front Office/Concierge experience in hotel or leisure sectors.

Responsibilities

• Provide exceptional service from check-in through check-out.
• Maximize room occupancy using up-selling techniques.
• Comply with all hotel procedures regarding security and health regulations.

Skills

Customer-focused experience

Positive attitude

Communication skills

Attention to detail

IT proficiency

Conflict resolution

Job description

Job Description

Guest Service Agent (Job Number: HOT0C69F)

Work Locations

Hilton Cairns
34 Esplanade PO Box 1114 Cairns 4870

Responsibilities

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What It Will Be Like to Work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

Part-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office