Guest Experience Server – Service & Upsell

TGI Fridays; Australia; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive remuneration

Career growth opportunities

Head Office training & support

Brand-new venue management

Job summary

TGI FRIDAYS Australia is seeking hospitality leaders to join our vibrant team. You will deliver exceptional guest experiences, seat guests warmly, and collaborate closely with the kitchen to ensure top-notch quality while managing floor operations and venue setup.

This role offers a dynamic environment with strong brand standards and career growth within a rapidly expanding business. Ideal candidates are customer-focused, team players, and enthusiastic about upselling and training others.

Qualifications

• Previous experience preferred but not required.
• Customer-focused with excellent service standards.
• Team player with enthusiasm and collaborative spirit.
• Eligibility to work in Australia.

Responsibilities

• Deliver exceptional customer service.
• Seat guests with a warm welcome.
• Collaborate with the kitchen for top-notch food quality.
• Manage floor operations and run food as needed.
• Set up and pack down the venue.
• Maintain cleanliness according to policies.
• Follow service standards and upsell opportunities.
• Promote specials, events and Fridays spirit.
• Support training and continuous improvement.
• Create a positive atmosphere for guests.

Skills

Customer service

Leadership

Team player

Upselling

Brand standards

Job description

TGI FRIDAYS Australia is seeking hospitality leaders to join our vibrant team. You will deliver exceptional guest experiences, seat guests warmly, and collaborate closely with the kitchen to ensure top-notch quality while managing floor operations and venue setup.

This role offers a dynamic environment with strong brand standards and career growth within a rapidly expanding business. Ideal candidates are customer-focused, team players, and enthusiastic about upselling and training others.