Guest Experience - Officer

Ingenia Communities; New South Wales; On-site; AUD 50,000 - 65,000; Full time

Job summary

A leading holiday park operator is seeking a Guest Experience Officer for their Lake Conjola Holidays site. In this role, you will be the welcoming face of the park, providing exceptional guest experiences and coordinating activities. Ideal candidates are enthusiastic about hospitality, have a knack for customer service, and can efficiently multitask in a vibrant environment. The position offers great perks including staff discounts and a supportive team atmosphere. Join us and make a difference in guests' holidays!

Benefits

Staff discounts on Ingenia Holiday Parks

Employee rewards programs

Flexible work schedules

Retailer discounts

Qualifications

• Passionate about creating memorable guest experiences through service.
• Experience in hospitality or tourism is preferred.
• Ability to learn and adapt to tech-enabled environments.

Responsibilities

• Welcome guests and provide information about the park and local area.
• Convert walk-in bookings and promote Ingenia Holidays destinations.
• Coordinate engaging activities and ensure a safe environment.
• Maintain high standards and work towards customer satisfaction goals.
• Support site cleanliness and compliance with rules.

Skills

Customer service

Hospitality experience

Microsoft Office proficiency

Attention to detail

Tools

Booking systems like Newbook

Job description

Frontline Roles :

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Guest Experience Officer to join our team at our Lake Conjola Holidays site .

Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Lake Conjola Holidays offer a picturesque escape on the NSW South Coast, where guests can enjoy lakefront cabins, bushland adventures, and a wide range of water activities like kayaking, fishing, and swimming in crystal-clear waters.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks :

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Welcome guests warmly, provide information about the park / resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver’s license

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive :

• Apply via our website; no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.