Guest Experience Lead - Food & Beverage

ALH Hotels; Newcastle-Maitland; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Job summary

ALH Hotels' Iron Horse Inn is seeking a friendly Food and Beverage Attendant who loves pub food and drinks and thrives in a lively, guest-focused environment. Be the face of the floor, connect with guests and help choose the perfect meal or drink.

This hands-on role involves manual handling, requires an RSA certificate and flexible availability. You’ll support the gaming team when needed, contributing to high standards that make visits memorable.

Qualifications

• Hands-on role requiring manual handling
• RSA certificate required
• Flexible availability
• Gaming experience is a plus

Responsibilities

• Face of the floor, engaging with guests to create memorable visits
• Recommend meals and drinks to guests
• Deliver high-quality customer service, ensuring fun and memorable interactions
• Assist the gaming and wagering team when needed and legally able

Skills

Customer service

Team player

Communication

Flexible hours

Job description

ALH Hotels' Iron Horse Inn is seeking a friendly Food and Beverage Attendant who loves pub food and drinks and thrives in a lively, guest-focused environment. Be the face of the floor, connect with guests and help choose the perfect meal or drink.

This hands-on role involves manual handling, requires an RSA certificate and flexible availability. You’ll support the gaming team when needed, contributing to high standards that make visits memorable.