Guest Experience Host Team Leader

Travel + Leisure Co.; Perth; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading vacation ownership company is seeking a Guest Experience Host Team Leader in Perth. This role involves training and developing the team, managing front desk operations, and providing exceptional customer service. Ideal candidates will possess hotel experience, leadership skills, and a passion for customer service. The company offers professional development and discounts on hotel stays across Australia and New Zealand.

Benefits

Professional development funding

Discounted hotel stays across Australia

Subsidised private health cover

Qualifications

• Previous experience within a similar hotel position.
• Ability to lead, motivate, and mentor a team to success.
• Genuine passion for customer service and local area.

Responsibilities

• Oversee day-to-day operations of the front desk.
• Train and develop the Guest Experience Host team.
• Provide information on local attractions to guests.

Skills

Customer service

Leadership

Sales performance

Interpersonal skills

Tools

PMS system (Hirum, Fidelio, Opera)

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go where opportunity is always on

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Livestream Team as a Guest Experience Host Team Leader today!

This role will cover multiple locations, including: Airlie Beach, Coffs Harbour, Dinner Plain, Marcoola, Perth, Rotorua, and TRYP by Wyndham Hotel Adelaide.

How You’ll Shine

As a Guest Experience Host Team Leader, you will play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets. You will be responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions. In this role, you will also assist the Front Office Manager with administrative duties, reporting, and communication tasks.

You will draw on your proven ability to drive results in a sales environment, using your coaching and leadership skills to elevate the performance of your team. Your field marketing experience and customer‑centric approach will help ensure our guests receive a warm, professional, and memorable experience from check‑in to check‑out.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Subsidised private health cover (upon successful completion of probation)

What You’ll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Proven ability to achieve targets in a GEH or similar sales‑focused role
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Ability to lead, motivate, and mentor a team to success
• Enthusiastic, self‑mot‑ated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.