Guest Experience Expert

22324207; City of Melbourne; On-site; AUD 30,000 - 47,000; Part time

Job summary

Marriott International in Melbourne’s Richmond area seeks a part-time Guest Experience Expert to deliver a memorable stay. You’ll help guests with check‑in/out, guide them through services, and move about to assist with requests and LOADING luggage to and from guest rooms and bell area.

Education requirements include a high school diploma or GED; no related work experience is required, and no supervisory experience is needed.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: No related work experience.
• Supervisory experience: No supervisory experience.
• License or Certification: None.

Responsibilities

• Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and designated bell area.
• Process operational needs, address guest requests, and complete reports during shifts.
• Share local highlights and help guide guests through their stay.
• Maintain safety, confidentiality, and professional appearance in line with policies.

Education

High school diploma or G.E.D. equivalent

No related work experience

No supervisory experience

License or Certification: None

Job description

Additional Information
Job Number26123490
Job CategoryRooms & Guest Services Operations
Location588 Swan Street, Richmond, Melbourne VIC 3121, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.