Guest Experience Duty Manager - Front Office Lead

at; Fremantle; On-site; AUD 65,000 - 80,000; Full time

Job summary

A renowned hotel in Fremantle is seeking a dedicated Duty Manager to lead the Front Office operations. Key responsibilities include enhancing guest experiences and overseeing service quality, requiring hotel management experience and knowledge of OPERA Cloud PMS. The ideal candidate should have advanced communication skills and a positive attitude. This position offers team discounts, career growth opportunities, and community involvement.

Benefits

Team member discounts

50% off stays at EVENT hotels

$2 movie tickets

Career growth opportunities

Local community involvement

Qualifications

• Experience in hotel management is essential for this role.
• Charismatic individual with a CAN DO attitude expected.
• Must maintain immaculate presentation and personal style.

Responsibilities

• Co-ordinate and oversee the effective running of the Front Office.
• Communicate and log feedback received for improvements.
• Maximise average rate and occupancy of the hotel.

Skills

Knowledge of OPERA Cloud PMS system

Advanced communication skills

Effective problem-solving

Job description

A renowned hotel in Fremantle is seeking a dedicated Duty Manager to lead the Front Office operations. Key responsibilities include enhancing guest experiences and overseeing service quality, requiring hotel management experience and knowledge of OPERA Cloud PMS. The ideal candidate should have advanced communication skills and a positive attitude. This position offers team discounts, career growth opportunities, and community involvement.