Guest Experience Agent — Hotel Front Desk

RACV Limited; Hobart; Hybrid; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Employee benefits

Discounts on RACV products & resorts

Job summary

RACV Limited is hiring a Guest Service Agent for RACV Hobart Hotel. You will be the friendly face at the reception, handling check-ins, reservations and guest inquiries with a commitment to service excellence.

Ideal candidates bring front office or reservations experience in a 4-5 star property, strong communication skills, and a flexible, team-oriented mindset. A driver’s licence and proficiency with MS Office and PMS Opera are preferred.

Qualifications

• Previous experience in front office, reservations or customer service in a 4-5 star hotel/resort.
• Full Australian driver licence (manual transmission).
• Availability to work across a 7-day roster.
• Passion for hospitality and customer service.
• Excellent communication and interpersonal skills with a professional phone manner.
• Proficiency in PMS Opera or similar property management software.
• Be proactive in a fast-paced environment and prioritise workload to handle multiple tasks & enquiries.
• Excellent time management, attention to detail and ability to problem solve.
• Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence.

Responsibilities

• Be the face and first point of contact for the RACV Hobart Hotel at the reception desk.
• Deliver outstanding customer service to members and guests in a busy front office setting.
• Assist with reservations, check-in/check-out and guest requests.
• Maintain professional communication with guests and colleagues to ensure a seamless experience.

Skills

Front office experience

Customer service

Communication skills

MS Office proficiency

PMS Opera experience

Tools

PMS Opera

MS Office

Job description

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Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

When it comes to a luxury escape to Tasmania’s capital, RACV Hobart Hotel is the destination of choice where heritage meets modern. Featuring deluxe and family apartments with views of Derwent River. Experience some of Hobarts best seasonal produce at Charcoal, our inhouse restaurant, and Cascade on Collins bar. Come explore the endless opportunities, find pathways to set up long-term goals, and grow your career in more ways than one. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.

About the Opportunity

As aGuest Service Agent, you will be the face and first point of contact for the RACV Hobart Hotel. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members and guests with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

What you'll need to be successful

Previous experience in front office, reservations or customer service role in a 4-5 star hotel/resort environment

Full Australian driver licence (manual transmission)

Availability and flexibility to work across a 7‑day roster

Passion for the hospitality industry, hotels and providing great customer service

Excellent communication and interpersonal skills with a professional phone manner

Proficient administration skills in software programs such as MS Office, with PMS Opera, desirable

Be proactive in a fast-paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneously

Excellent time management, attention to detail and ability to problem solve

Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence

We’re offering

Competitive hourly rate + penalties evenings, weekends & public holidays + super

Training and professional development for career growth opportunities

Generous employee benefits & discounts on RACV products & resorts

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Front Officeand whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.