Guest Experience Agent – Front Desk, Boutique Hotel

Kimpton; Melbourne; Presencial; AUD 48.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Impressive room discounts

Extensive training

Descripción de la vacante

IHG’s dual-branded Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall is seeking a Guest Service Agent to deliver warm, personalised service at the front desk in Melbourne's CBD. You’ll greet guests, handle check-in/check-out swiftly, and provide local recommendations.

Join a team that values guest experiences, offers competitive salary, impressive room discounts and strong training. This role requires flexibility across 7 days, mornings to evenings.

Formación

• Exceptional communication skills and ability to build rapport with guests quickly.
• Strong knowledge of Melbourne with ability to provide personalised recommendations.
• Ability to multi-task in a busy, fast-paced environment.
• Previous experience working in Hotel Front Office role.
• A positive and proactive attitude.
• A passion for delivering exceptional guest experiences.
• Ongoing availability to work rostered across 7 days a week including mornings, afternoons, evenings, weekends and public holidays.

Responsabilidades

• Greet all guests warmly on arrival and throughout their stay, offering friendly and helpful service at every opportunity
• Maintain cleanliness of the lobby area, hotel entrance, & baggage area
• Making the check-in and check-out process feel swift and seamless whilst making the guest feel welcome
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Provide a high level of knowledgeable customer service to our guests answering a very broad range of questions about hotel services and Melbourne CBD
• Resolving guest issues and using their feedback to continuously improve service
• Collaborate with other departments to ensure a cohesive guest experience

Conocimientos

Communication skills

Melbourne knowledge

Multi-tasking

Front Office experience

Positive attitude

Guest experience

7 days roster availability

Descripción del empleo

IHG’s dual-branded Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall is seeking a Guest Service Agent to deliver warm, personalised service at the front desk in Melbourne's CBD. You’ll greet guests, handle check-in/check-out swiftly, and provide local recommendations.

Join a team that values guest experiences, offers competitive salary, impressive room discounts and strong training. This role requires flexibility across 7 days, mornings to evenings.