Guest Experience Agent – Airport Hotel

Accor Hotels; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Australia is seeking a guest service professional who is polished, reliable, and has strong customer service skills. The ideal candidate will ensure guest satisfaction through efficient registration and departure processes, while also adhering to security protocols. Candidates must hold a valid Australian driver's licence and RSA certificate. This role also offers opportunities for learning and development within a modern hotel environment.

Benefits

Learning programs

Employee benefit card for discounts

Complimentary car parking

Mental health support

Access to Employee Assistance Program

Qualifications

• Must have an Australian Full driver's licence or probationary licence (P2).
• Valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
• Ability to communicate effectively with guests and colleagues.

Responsibilities

• Provide efficient service for guest registration and departure.
• Attend to incoming calls professionally and politely.
• Maintain strict security procedures for guest confidentiality.

Skills

Customer service skills

Attention to detail

Communication skills

Reliability

Job description

A leading hotel chain in Australia is seeking a guest service professional who is polished, reliable, and has strong customer service skills. The ideal candidate will ensure guest satisfaction through efficient registration and departure processes, while also adhering to security protocols. Candidates must hold a valid Australian driver's licence and RSA certificate. This role also offers opportunities for learning and development within a modern hotel environment.