Guest Experience - $18.25/Hour to Start!

McDonald's; Redmond; On-site; AUD 36,000 - 37,000; Full time

Benefits offered by this job

Flexible scheduling

College tuition assistance

High school completion programs

Advancement opportunities

Job summary

McDonald’s is hiring for a Guest Experience Team member to be the face of the restaurant at the counter, drive-thru, and delivery handoffs. You will greet guests, take orders, and prepare drinks with care, contributing to a quick, friendly guest experience.

The role emphasizes strong communication, teamwork, and reliability in a fast-paced setting, with opportunities for growth within the McDonald’s family.

Qualifications

• Outstanding communication skills and confident interaction with guests and teammates.
• Dependable and punctual with a friendly, professional demeanor.
• Able to thrive in a fast-paced environment while staying calm and focused.

Responsibilities

• Greet and engage guests with a warm smile and friendly attitude.
• Take orders accurately at counter, drive-thru, or kiosk.
• Barista-style beverage preparation and presentation.
• Assemble and present orders for Drive-Thru, Curbside, Lobby and Delivery handoffs.
• Hand off delivery orders to couriers efficiently and professionally.
• Assist guests at self-order kiosks and ensure they have everything they need.
• Check in with guests after they receive their food to ensure satisfaction.
• Ensure kids receive a special treat and that families feel attended to.
• Handle guest concerns with professionalism and patience.
• Communicate with kitchen to keep service running smoothly.
• Light dining area maintenance to keep environment welcoming.

Skills

Communication

Team player

Punctuality

Adaptability

Fast-paced environment

Job description

Guest Experience Team | Front of House & Drive-Thru - $18.25 to $19 per hour

(Must be 16 years of age or older)

Do you love talking to people, have a great smile, and thrive when things are moving fast? This is the job for you.

We are looking for outgoing, dependable, and energetic team members to join our McDonald's family on our Guest Experience Team. This is a people-first role — if you're at your best when you're engaging with guests, communicating with a team, and keeping things moving, you'll fit right in.

This is not primarily a kitchen position. We need friendly, confident communicators who enjoy being the face of our restaurant.

The Role

On our Guest Experience Team, you are the heartbeat of our guest interactions. You will be responsible for creating a welcoming, efficient, and feel-good experience for every guest — whether they're at the counter, in the drive-thru, picking up curbside, or sending a delivery courier on their way.

What You'll Do

• Greet and engage guests with a warm smile and friendly attitude — every single time
• Take orders accurately at the counter, drive-thru, or kiosk, and guide guests through the ordering process
• Barista-style beverage preparation — crafting and presenting drinks with care and consistency
• Assemble and present orders with speed and accuracy for Drive-Thru, Curbside, Lobby and Delivery handoffs
• Hand off delivery orders to couriers efficiently and professionally
• Assist guests at self-ordering kiosks and ensure they have everything they need
• Check in with guests after they receive their food to ensure satisfaction
• Ensure kids receive a special treat and that families feel taken care of
• Handle guest concerns with professionalism, patience, and a positive attitude
• Communicate with the kitchen team to provide feedback and keep service running smoothly
• Light dining area maintenance to keep the guest environment clean and welcoming

What We're Looking For

• Outstanding communication skills — this role requires constant, confident interaction with guests and teammates
• A genuine, positive attitude and a great smile you're not afraid to use
• Dependable and punctual — your team counts on you to show up, on time, ready to go
• Ability to thrive in a fast-paced environment while staying calm and focused
• A team player who communicates well and supports those around them
• Eagerness to learn, grow, and advance — we love promoting from within

What We Offer

• Competitive pay
• Flexible scheduling to fit your life
• College tuition assistance
• High school completion programs
• Valuable, real-world job skills and leadership training
• Real opportunities for advancement into management

We'll teach you our systems — you bring the attitude and the smile.

You must be 18 years of age or older to apply. We are an Equal Opportunity Employer.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

Important Notice to Applicants

This job posting is for a position at a McDonald's restaurant that is independently owned and operated by a franchisee — not McDonald's USA. The franchisee is a separate company and separate employer from McDonald's USA.

• You are applying to work for an independent franchisee, who holds a license to use McDonald's logos and food products.
• All employment decisions — including hiring, firing, discipline, supervision, staffing, and scheduling — are made solely by the franchisee.
• Any information you provide in this application will be submitted directly to the franchisee for the purpose of processing and evaluating your application.
• McDonald's USA will not receive a copy of your application and will have no involvement in any employment decisions made regarding your candidacy.
• For questions about privacy practices, please contact the franchisee organization directly.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate‑owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.