GSC Case Consultant

Acenda Life Services Australia Pty Ltd; Melbourne; Hybride; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health and wellbeing programs

Career pathways

Learning platforms

Mobility opportunities

Résumé du poste

Resolution Life Australasia, a member of the Acenda Group, is seeking a Case Consultant to manage employer-sponsored and industry superannuation insurance claims. You will balance customer outcomes, policy obligations and commercial considerations while collaborating with employers, brokers, trustees and fund administrators to deliver positive results.

You will engage across case conferences, gather information, and support members through their recovery journey and return-to-work processes in a

Qualifications

• Experience in insurance claims, customer resolution, complaints or injury management is highly regarded.
• Strong analytical and critical thinking to assess information and make sound decisions.
• Excellent attention to detail and organisational skills with ability to manage multiple priorities.
• Strong communication skills with confidence engaging stakeholders verbally and in writing.

Responsabilités

• Manage a portfolio of insurance claims with accuracy and timely outcomes.
• Support customers and collaborate with stakeholders including authorised representatives and service providers.
• Participate in case conferences, reviews and ongoing claim discussions.
• Apply policy wording to assess eligibility and entitlements confidently.
• Uphold compliance and risk standards by following processes and escalating issues when required.
• Support members through recovery and return-to-work journeys.

Connaissances

Insurance claims experience

Customer resolution

Stakeholder engagement

Analytical thinking

Attention to detail

Communication skills

Compliance and risk

Description du poste

About Resolution Life

Resolution Life Australasia is part of the Acenda Group. Acenda Group brings together some of Australia and New Zealand's most trusted life insurance brands. With 176 years of combined heritage and deep expertise across local markets, our Group includes Acenda Life, Resolution Life Australasia and Asteron Life New Zealand. More than two million customers rely on us for life insurance, wealth protection and retirement solutions that support their confidence at every stage of life. Everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We're building an inclusive, dynamic and future focused business. Joining us means stepping into a period of integration and growth, where your work will help shape our future. If you're energised by change and motivated by purpose, this is your moment to make an impact.

The Role

The Case Consultant role is an exciting opportunity for someone who thrives in a purpose-driven environment and enjoys making a meaningful impact. You'll be part of a specialist team responsible for managing insurance claims and supporting customers through complex situations, ensuring fair, timely and high-quality outcomes. You will manage claims across employer-sponsored and industry superannuation insurance arrangements, supporting members through their claim journey while balancing customer outcomes, policy obligations and commercial considerations. In this role, you'll proactively manage a portfolio of claims and collaborate closely with a range of internal and external stakeholders to deliver positive customer and return-to-work outcomes. You'll participate in case conferences and portfolio reviews, use your strong communication skills to gather information and influence outcomes, and contribute to stakeholder review meetings while building relationships with employers, brokers, trustees and fund administrators. If you enjoy problem solving, working collaboratively and building your expertise in claims management, this role offers a rewarding career path. This role embraces genuine flexibility, balancing remote work with meaningful in-person collaboration. We offer a hybrid working arrangement that supports both business needs and personal commitments.

How will you make an impact?

• Manage a portfolio of insurance claims with accuracy and a strong focus on timely outcomes.
• Deliver high-quality service by supporting customers and collaborating with stakeholders, including authorised representatives and service providers.
• Work closely with internal and external stakeholders through case conferences, reviews and ongoing claim discussions.
• Apply policy wording with precision to assess eligibility and benefit entitlements confidently.
• Uphold compliance and risk standards by following processes, performing controls and escalating issues when required.
• Support members through their recovery journey and collaborate with stakeholders to achieve positive return-to-work outcomes.
• Contribute to stakeholder review meetings and support ongoing relationships with employers, brokers, trustees and fund administrators.

About you

To be successful in this role, you will demonstrate:

• Experience in insurance claims, customer resolution, complaints, workers compensation, injury management, allied health, legal or other customer-focused environments will be highly regarded.
• Strong analytical and critical thinking skills, with the ability to assess information and make sound decisions.
• Excellent attention to detail and organisational skills, with the ability to manage multiple priorities.
• Strong communication skills, with confidence engaging stakeholders both verbally and in writing.
• Good numerical skills and the ability to interpret and apply data accurately.
• A collaborative mindset, with the ability to build effective working relationships across stakeholders.
• Commitment to compliance, risk awareness and adherence to processes with accuracy and consistency.
• You enjoy speaking with customers, build rapport easily and are comfortable managing regular phone-based interactions with members and stakeholders.

Why Join Us?

At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Career pathways, including local and global mobility opportunities
• Leading Learning Platforms and support in professional development
• Health and Wellbeing Programs
• Accessibility and Checks

Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider.

Please feel free to contact our Talent Team directly at [e-mail].

Privacy Policy Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy.

At Acenda Life, we exist to help our customers and their families live, save and retire with confidence. A member of the Nippon Life Group - the world's largest mutual life insurer - we are one of the largest life insurers in Australia and New Zealand, supporting more than two million customers through life insurance, wealth protection and retirement solutions. With over 175 years of combined experience, we take a long-term view, building for customers over decades, so they can be confident at every stage. That same belief shapes how we work. We empower our people to grow boldly, aim high and make an impact, and we're looking for talented people who are curious, driven and committed to making a difference. Join us and you'll work alongside experienced professionals, take on meaningful challenges and explore diverse career and learning pathways. Your development matters here. Whether you want to deepen your experience or expand your expertise, you'll find the resources, support and flexibility to build a rewarding career while helping millions of people achieve confidence that lasts a lifetime. Explore our current opportunities and discover where you can take your career at Acenda Life.