Groups Travel Consultant - Victoria

Flight Centre Travel Group; Victoria; Hybrid; AUD 64,000 - 82,000; Full time

Benefits offered by this job

Hybrid work

Incentives

Travel deals

Career progression

Rewards events

Job summary

Flight Centre Travel Group in Victoria is seeking a Groups Travel Consultant to join the Groups team. You will arrange trips for groups, including flights, accommodation and tours, and manage bookings using our systems. You will build itineraries, handle invoices, and work toward KPI targets while delivering excellent customer service.

The role offers hybrid work arrangements and a base wage with incentive-based earnings, with opportunities to grow within a global network.

Qualifications

• Minimum of two years experience as a travel consultant.
• Experience in group bookings preferred.
• Proficient with GDS and travel systems.

Responsibilities

• Arrange trips for groups (10 to 400) including flights, accommodation, cruises and tours.
• Build itineraries and issue invoices for bookings.
• Operate complex booking systems and switch between programs with customers.
• Meet KPI targets and sales incentives to drive performance.

Skills

Group bookings

Travel sales

GDS

Customer service

Tools

GDS

Job description

Groups Travel Consultant - Victoria

Job no: 531933
Brand: FC Specialists
Work type: Full time, Hybrid
Location: Victoria
Categories: Sales and Customer Service

If you have a passion for travel, experience in travel sales, a keen eye for detail and great destination knowledge then you'll fit right in as a Travel Consultant in our Groups team. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel! You’ll be joining other like-minded travel enthusiasts and get paid to make people's travel dreams come to life.

How you’ll be opening up the world for our customers...

Flight Centre’s Group team are the experts in arranging trips for groups of 10 up to 400, over a diverse range of clients whether it is a conference, corporate incentive, sporting body, or large family group. No two bookings are the same. You’ll be the expert for your customer’s every need, including flights, accommodation, cruises, tours, insurance and more! You will be working towards KPI’s and incentive targets, therefore building your customer relationships will be critical to your success in this role.

What it takes to be a Groups expert...

• You’re the go-to person in your circle for travel recommendations, tips and tricks, with a minimum of two years experience as a travel consultant (extra points if you have experience in group bookings!)
• You know your way around GDS and you’re focussed on speed and efficiency
• You seek out new ways to build on your success and think outside of the box for your customers to find the best travel solution for them
• You believe hard work should be rewarded, so you are focused on achieving your KPIs and sales targets to get the incentives you deserve
• You understand the importance of organisation and managing your time effectively to achieve the best result and stay on top of your work
• You’re not only good at the people stuff, but at the behind the scenes stuff too. Like building itineraries, doing up invoices, operating our complex booking systems and jumping between different programs with a customer in front of you
• You’re comfortable with complexity

Your First Class Employee Benefits:

• At FCTG we understand the importance of flexibility while fostering a culture of collaboration through in person iterations - our Groups team offer both hybrid and fully remote working arrangements
• Be rewarded with a base wage plus uncapped incentives payment structure - earn a percentage of every sale you make from day one, there’s no limit on what you can earn
• You’ll be managing your own business and building your own portfolio of customers over time
• Unlock your wanderlust! Score incredible travel deals for you & your friends and family through our in-house team of travel specialists!
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year, including our most popular event on the calendar "Global Gathering"
• Thrive in a workplace that values individualism – come as you are!

Don’t miss your flight!

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*