Groups Travel Consultant - Victoria

Flight Centre; Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Remote work

Incentives scheme

Travel deals

Career progression

Rewards events

Job summary

Flight Centre’s Groups team seeks a Travel Consultant with a passion for travel and group bookings. You will manage flights, hotels, tours, and insurance, building itineraries and invoices while delivering exceptional customer service.

You’ll work toward KPIs and sales targets, develop strong customer relationships, and leverage GDS to provide efficient, accurate quotes. The role offers hybrid and remote options within Australia.

Qualifications

• Minimum two years experience as travel consultant, group bookings a plus.
• Proficient in GDS and able to work across booking systems.
• Strong focus on KPIs and sales targets.
• Excellent destination knowledge and customer service.

Responsibilities

• Arrange trips for groups from 10 to 400.
• Coordinate flights, accommodation, cruises, tours and insurance.
• Build itineraries and invoices; operate complex booking systems.

Skills

Travel sales

Customer relations

GDS proficiency

Time management

KPI targets

Tools

GDS systems

Job description

If you have a passion for travel, experience in travel sales, a keen eye for detail and great destination knowledge then you'll fit right in as a Travel Consultant in our Groups team. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel! You’ll be joining other like-minded travel enthusiasts and get paid to make people's travel dreams come to life.

How you’ll be opening up the world for our customers…

Flight Centre’s Group team are the experts in arranging trips for groups of 10 up to 400, over a diverse range of clients whether it is a conference, corporate incentive, sporting body, or large family group. No two bookings are the same. You’ll be the expert for your customer’s every need, including flights, accommodation, cruises, tours, insurance and more! You will be working towards KPI’s and incentive targets, therefore building your customer relationships will be critical to your success in this role.

What It Takes To Be a Groups Expert…

• You’re the go-to person in your circle for travel recommendations, tips and tricks, with a minimum of two years experience as a travel consultant (extra points if you have experience in group bookings!)
• You know your way around GDS and you’re focussed on speed and efficiency
• You seek out new ways to build on your success and think outside of the box for your customers to find the best travel solution for them
• You believe hard work should be rewarded, so you are focused on achieving your KPIs and sales targets to get the incentives you deserve
• You understand the importance of organisation and managing your time effectively to achieve the best result and stay on top of your work
• You’re not only good at the people stuff, but at the behind the scenes stuff too. Like building itineraries, doing up invoices, operating our complex booking systems and jumping between different programs with a customer in front of you
• You’re comfortable with complexity

Your First Class Employee Benefits

• At FCTG we understand the importance of flexibility while fostering a culture of collaboration through in person iterations – our Groups team offer both hybrid and fully remote working arrangements
• Be rewarded with a base wage plus uncapped incentives payment structure - earn a percentage of every sale you make from day one, there’s no limit on what you can earn
• You’ll be managing your own business and building your own portfolio of customers over time
• Unlock your wanderlust! Score incredible travel deals for you & your friends and family through our in-house team of travel specialists!
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year, including our most popular event on the calendar "Global Gathering"
• Thrive in a workplace that values individualism – come as you are!

• Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *