Group Product Manager - Personalisation & AI - Hawthorn East

Coles Group; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Gym access

Free parking

BBQ area

Mini-Coles supermarket

Fooderie hub

5% discounts

Double discounts

MyThanks rewards

Learning & development

Paid parental leave

Share plan

Job summary

The Coles Group is seeking a high-impact Group Product Manager for AI Commerce, Search & Personalisation. You will define vision and strategy across AI-powered commerce, search, and content, shaping new shopping channels and agentic experiences that move customers from intent to action.

You will lead a team of Product Managers and collaborate with Engineering, Data, AI, Design, Trade and other areas to ensure on-time delivery within budget and aligned with business goals.

Qualifications

• Extensive product leadership experience within retail and eCommerce environments.
• Experience leading multiple product groups and cross-functional teams.
• Demonstrated experience across AI-powered commerce, Search, Personalisation, product discovery or product content.
• Proactive, curious approach with passion for testing emerging AI capabilities.
• Strong commercial acumen including budgets, investment priorities and product performance.
• Proven ability to develop product vision and translate into roadmaps.
• Strong stakeholder management and influencing skills.

Responsibilities

• Set vision and strategy across AI-powered commerce, Search, Personalisation and Product Content.
• Lead and develop a team of Product Managers and partner with Engineering, Data and AI teams.
• Deliver products on time, within budget and to agreed expectations.
• Collaborate with Design, Trade and other business units to align priorities.

Skills

Product leadership

AI commerce

Search

Personalisation

Product content

Stakeholder management

Analytical skills

Job description

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About The Team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About The Role

As Group Product Manager, AI Commerce, Search & Personalisation, you’ll lead how Coles uses AI to make shopping easier, more relevant and more intuitive for our customers.

Reporting to the Head of Design & Product within Coles Digital, you’ll set the vision and product strategy across AI-powered commerce, Search, Personalisation and Product Content. This includes developing new shopping channels and agentic experiences that help customers move from shopping intent to action, from understanding what they need and finding relevant products through to completing shopping tasks.

You’ll lead and develop a team of Product Managers, while partnering with a significantly broader delivery group across Engineering, Technology, Data and AI, Design, Trade and other areas of the business. You’ll provide clear direction across this complex environment, bringing teams together around shared priorities and ensuring products are delivered on time, within budget and to agreed expectations.

About You And Your Skills

• Extensive product leadership experience within retail and eCommerce environments
• Experience leading multiple product groups, developing Product Managers and delivering outcomes through large, cross-functional Engineering and Technology Teams.
• Demonstrated experience across AI-powered commerce, Search, Personalisation, product discovery or product content
• A proactive and curious approach, with a passion for understanding, testing and trialling emerging AI capabilities
• Strong commercial acumen, including experience managing budgets, investment priorities and product performance
• Proven ability to develop product vision and strategy and translate these into clear, executable roadmaps
• Strong stakeholder management and influencing skills across complex business units and functions
• Excellent analytical and communication skills, with the ability to simplify complex product and technology decisions

What’s in it for you?

Please note, applications for this role will close on Sunday November 15th, 2026.

• Flexible working options We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About The Recruitment Process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability.

Employment Type Full time