Group Business Manager ( Finance and Insurance )

Harmony Auto; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Harmony Auto in Sydney leads a multi-site automotive finance and insurance function across NSW and Victoria. You will oversee Business Managers, drive F&I performance and ensure compliance, customer satisfaction and revenue growth.

The role requires strategic leadership, partnership building with banks and insurers, and a track record of elevating group-wide F&I results across multiple locations. Based in Sydney, with travel to VIC as needed.

Qualifications

• Extensive automotive F&I experience and leadership
• Demonstrated ability to coach and develop multiple Business Managers
• Established relationships with banks, financiers and insurers
• Strong commercial acumen with focus on profitability and KPI delivery
• Proven track record of improving results and driving performance
• Strong analytical and reporting capabilities
• Sound compliance mindset with regulatory understanding
• Excellent communication and stakeholder management skills
• Customer-first approach and focus on service quality

Responsibilities

• Lead and develop Business Managers across NSW and Victoria
• Establish performance expectations and drive accountability for results
• Build and maintain relationships with finanacial partners and insurers
• Develop group-wide F&I strategy and reporting standards
• Ensure compliance with regulatory requirements and internal controls
• Collaborate with sales and aftersales to improve product offerings and revenue
• Monitor customer satisfaction and drive improvements across locations

Skills

Automotive F&I experience

People leadership

Financier relationships

Commercial acumen

Analytical skills

Compliance mindset

Communication & influence

Customer focus

Education

Tertiary qualification in Business/Finance/Insurance

Job description

Group Business Manager ( Finance and Insurance )

Group Business Manager – Automotive Finance & Insurance

Sydney, NSW | Leadership role across NSW and VIC

Lead the people. Strengthen financier partnerships. Drive group-wide performance.

Are you an experienced automotive Finance & Insurance leader ready to take the next step in your career?

Harmony Auto is seeking an accomplished Group Business Manager to lead and develop our Business Managers across New South Wales and Victoria. This is an opportunity to move beyond managing individual dealership results and take ownership of F&I performance, capability and consistency across a growing automotive retail network.

We are looking for a commercially astute leader with deep automotive F&I experience, established relationships with financial institutions and insurance providers, and a proven ability to lead, coach and motivate a team of Business Managers across multiple locations.

Based in Sydney, you will work closely with senior leadership, dealership management and our finance and insurance partners to strengthen commercial outcomes, improve customer experience and support the continued growth of our business.

About the role

Reporting to senior management, you will oversee the performance and development of Business Managers across NSW and Victoria, ensuring our finance, insurance and aftermarket offerings deliver strong commercial results while maintaining high standards of compliance and customer satisfaction.

Your key responsibilities will include:

Group leadership and performance

• Lead, coach and develop Business Managers across multiple dealerships in NSW and Victoria.
• Establish clear performance expectations, monitor key KPIs and drive accountability for results.
• Identify performance gaps and implement targeted coaching, training and improvement plans.
• Build a high-performing team culture focused on professionalism, customer satisfaction, compliance and commercial success.
• Work closely with Dealer Principals, General Sales Managers and dealership leadership to integrate F&I into the broader vehicle sales operation.

Financial institution and insurer partnerships

• Build and maintain strong relationships with banks, automotive financiers, insurance providers and other F&I partners.
• Negotiate and review commercial arrangements, finance products, insurance offerings and dealer support opportunities.
• Work with finance partners to improve approval outcomes, product penetration, customer value and overall dealership performance.
• Lead F&I training and maintain effective working relationships with financiers and insurance providers.
• Monitor market developments, lender policies and product changes to identify opportunities and manage emerging risks.

Commercial strategy and business growth

• Develop and execute strategies to improve finance and insurance penetration, profitability and aftermarket performance.
• Analyse dealership and group-level results, identifying trends, opportunities and underperformance.
• Prepare performance reports, forecasts and budgets to support business planning and decision-making.
• Develop consistent processes, reporting standards and best-practice initiatives across the dealership network.
• Collaborate with sales and aftersales teams to improve product offerings, customer engagement and revenue opportunities.

Compliance, risk and customer experience

• Ensure finance and insurance activities comply with applicable regulatory requirements, lender policies and internal procedures.
• Maintain appropriate controls, documentation standards and risk management practices.
• Promote responsible finance and insurance practices, transparent customer communication and high service standards.
• Monitor customer satisfaction measures, including MSI, and implement initiatives to improve the customer experience.

About you

You are a proven automotive F&I professional who combines strong commercial judgement with the ability to lead people, influence stakeholders and improve performance across multiple sites.

To be successful, you will bring:

• Extensive automotive F&I experience, ideally 5+ years as a Finance & Insurance Manager, Business Manager or in a senior F&I leadership role.
• Demonstrated people leadership capability, including experience coaching, mentoring or managing multiple Business Managers across dealerships or locations.
• Established financier and insurer relationships, with the credibility to engage senior representatives, negotiate commercial outcomes and develop productive partnerships.
• Strong commercial acumen, with a solid understanding of F&I penetration, product performance, profitability, lender relationships and dealership KPIs.
• A track record of improving results, developing team capability and implementing effective processes across a dealership or dealer group.
• Strong analytical and reporting skills, including the ability to interpret financial performance, identify trends and translate data into practical action.
• A strong compliance mindset, with a sound understanding of automotive finance and insurance requirements and responsible customer practices.
• Excellent communication, stakeholder management and influencing skills, with the confidence to work with senior management and dealership leaders.
• A customer-first approach and a genuine commitment to service quality and customer satisfaction.

A tertiary qualification in Business, Finance, Insurance or a related discipline will be viewed favourably, although relevant industry experience and demonstrated results are equally important.

Why join Harmony Auto?

This is an opportunity to make a broader impact than an individual dealership role. You will help shape the F&I function across a multi-site automotive network, influence commercial strategy and develop the next generation of high-performing Business Managers.

You will have the opportunity to:

• Take ownership of group-wide F&I performance across NSW and Victoria.
• Build strong partnerships with key finance and insurance providers.
• Influence business strategy and operational standards.
• Develop and lead a team of automotive F&I professionals.
• Contribute to the growth of an evolving automotive business and its dealership network.

Ready to make your next move?

If you are an experienced automotive F&I leader who knows how to build strong financier relationships, develop high-performing teams and deliver sustainable commercial results, we would welcome your application.