Graduate Sales Development Representative

Sitemate; Sydney; Hybrid; AUD 60,000 - 110,000; Full time

Benefits offered by this job

Equity options

Hybrid work schedule

Learning & Development budget

20 days paid annual leave

Job summary

Sitemate is seeking an SDR in Sydney to qualify and route inbound leads via self-service and inside sales channels. You will engage prospects through calls, emails, live chat, and Slack/Salesforce, with real-time coaching by ClaudeMate to optimize objections and next steps. High KPI attainment and a clear path to growth underpin the role.

Expect a base+commission package with strong earning potential and a fast-paced, data-driven environment that values performance and internal promotion.

Qualifications

• Confident and clear communication skills across email, phone, and video conferencing.
• Excellent task organization and prioritization skills, able to multi-task efficiently.
• Experience with modern tooling (CRMs, Health Scoring, Live chat, Knowledge bases) is a plus.

Responsibilities

• Qualify and route inbound leads through self-service and inside sales channels.
• Engage prospects via phone, email, live chat, and internal tools like Slack and Salesforce.
• Meet monthly targets for booked and completed product demonstrations.

Skills

Communication

Task management

Tools

CRMs

Live chat

Salesforce

Job description

Link to role introduction video: https://www.loom.com/share/0835cfb3e3f54c0ebdaf5ffcd7ffeaf2

Thanks for stopping by and learning more about this role at Sitemate!

We’d love to hear from you.

Overview

The Sales Development Representative is responsible for qualifying and routing inbound leads across two channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. This role runs inside that same AI-native approach we build for customers. Leads and account data flow into an AI-populated Salesforce, so reps start from a clean, enriched pipeline instead of manual entry. Every call is coached live by ClaudeMate, giving real-time feedback on framing, objection handling, and next steps as the conversation happens. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

Room to grow, fast-tracked

We hire SDRs expecting you to grow past the role. “Grow from Within” is one of our leadership operating principles - meaning proven performance gets noticed and backed fast, and that managers and leaders are encouraged to gravitate towards internal promotions vs. external hires

For SDRs, that typically means a path to Account Executive within 9 to 12 months, based on performance, not tenure. One of our SDRs moved into a leadership role running Sales Development for all of North America within 8 months. Others have made the jump from SDR to Enterprise AE and describe the same pattern from the other side: "Sitemate is process-driven (everything engineered), so if you can learn and grow from these processes and you’re open to honest, constructive feedback while giving your best every day, you'll level up quickly".

Read more stories like these on People of Sitemate.

Employment

• Salary:
  • OTE Remuneration: A$85,000-A$110,000 (incl. Super)
  • Base Salary: A$60,000-A$70,000
  • Commission: A$25,000-A$40,000

Day-to-Day

• You will be qualifying and routing inbound leads through two channels; self service & inside sales
• You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.
• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting

Challenges

• Learning about the built world if you haven’t had any exposure to it - there are a lot of different types of companies and plenty of new terminologies to learn.
• Up-skilling your call/phone and email skills - although we have plenty of examples for you to learn from during your onboarding.
• Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. This cheat sheet is a good resource: The Ultimate SaaS Acronyms Cheat Sheet
• We move very quickly, so you’ll need to be excited to come in and learn extremely fast.

Who This Role Is For

• Ambitious individuals wanting to pursue a career in SaaS
• People who thrive in a structured, high-agency, KPI-driven environment
• Strong communicators who enjoy building relationships
• Resilient individuals who can persevere and perform with high-volume tasks

Who This Role is Not For

• Those unwilling to handle rejection frequently
• People uncomfortable with people and conversations

Must Have

Skills & Tools

• Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.
• Excellent task organization and prioritization skills, you’re able to multi-task efficiently.

Nice To Have

• Experience with modern tooling - CRMs, Health Scoring, Live chat, Knowledge bases.
• Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person/face to face with customers).
• Patience working in an industry where not all users are tech-savvy.

About Sitemate

Sitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world.

Storm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records.

With conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture.

Our core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site.

We have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada.

Life at Sitemate

At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.

We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.

We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.

Our Core Values

• Handle with Care: Handle with thought and care, decisions are considered and consciously delivered
• Everything Engineered: Everything engineered, intentional, planned and systematic
• Quality Certified: Do it well, with attention to detail and accuracy, or don’t do it at all
• Fast Tracked: Fast, incremental, and constant delivery of change
• High Vis: A high visibility, transparent and open environment
• Rain, Hail or Shine: Show up for your team, your customers and yourself

Learn More About Our Values

• Read:
  • On Sitemate's Values, Culture and DNA
• Listen:
  • Unleashing your Zilla
  • On scaling Sitemate, diversity, and culture

What We Offer

• Competitive, performance-based remuneration
• Equity options - own a piece of what you’re helping to build
• 20 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
• Learning & Development - professional growth budget and transparent career plans
• Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources
• Laptop and home office setup budget
• Flexible work - a hybrid rhythm, with 2 to 3 days in office depending on the role, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year
• Community & Connection - weekly catered lunches, global offsites, and "Life Story" sessions
• Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket

Equal Opportunity

We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.

Learn More About Sitemate

Podcasts

• 2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture
• 2023: CMO Lance Hodgson - on accelerating your career
• 2022: CTO Tim Bray - on building quality features that solve real customer problems

Want to know what it’s like to work at Sitemate? Hear it straight from the team

People of Sitemate

Read what our customers say:

G2 Crowd, Trust Radius

Team Offsites:

2022, 2023, 2024, 2025

PLEASE Note

• We hire directly and don’t work with agencies

Compensation Range: A$85K - A$110K