Global Service Desk Lead - AI-Driven ITSM Transformation

Credit Corp

Sydney

Hybrid

AUD 140,000 - 190,000

Full time

3 days ago

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Benefits offered by this job

Flexible hybrid working

Health insurance benefits

Novated leasing options

Gym discounts

Job summary

Credit Corp is seeking a Service Desk Manager to lead its global IT service desk transformation. You will drive AI-enabled support, automation and self-service initiatives while delivering high-quality, employee-centric technology support across registered regions.

Reporting to the Head of Infrastructure, you will shape governance, uplift service maturity and partner with vendors to realise operational improvements and scalable service delivery in a growing international organisation.

Qualifications

Experience leading a Service Desk in a medium to large enterprise.
Strong knowledge of M365, Azure Entra ID and IAM.
Proven ITSM platform experience (ServiceNow, Freshworks, HaloITSM, Jira Service Management).
Solid ITIL understanding with automation and maturity focus.
Collaborative leadership and stakeholder influence.

Responsibilities

Lead the global Service Desk and deliver high-quality support.
Drive AI-enabled ITSM transformation and automation initiatives.
Establish ITIL-aligned processes across incidents, requests, problems, knowledge, access and assets.
Develop and mentor a high-performing team.
Partner with stakeholders and vendors to improve performance and governance.