Global Payments Customer Support Specialist

OFX; Council of the City of Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

A leading financial operations firm in Australia is seeking a Customer Service Representative to provide outstanding support on international payment processes. You'll be the first point of contact for clients, manage inquiries, and ensure a seamless transaction experience. Ideal candidates will have relevant customer service experience and strong communication skills. The position offers opportunities for growth within a collaborative environment and supports a hybrid work model.

Benefits

Flexible work environment

Career development opportunities

Employee recognition programs

Diversity and inclusion initiatives

Qualifications

• Previous customer service experience in a high call volume environment.
• Strong attention to detail and ability to perform multiple tasks.
• Excellent interpersonal and communication skills.

Responsibilities

• Be the first point of contact for international payments.
• Deliver customer service to clients via phone and email.
• Manage high call volumes and deliver timely outcomes.
• Track funds and coordinate responses with Operations.

Skills

Customer service experience

Attention to detail

Interpersonal skills

Time management

Ability to handle objections

Education

HSC or relevant customer service experience

Job description

A leading financial operations firm in Australia is seeking a Customer Service Representative to provide outstanding support on international payment processes. You'll be the first point of contact for clients, manage inquiries, and ensure a seamless transaction experience. Ideal candidates will have relevant customer service experience and strong communication skills. The position offers opportunities for growth within a collaborative environment and supports a hybrid work model.