Global Networking Support Engineer | Flexible Hours

Megaport; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Flexible working environment — 3 days/

Birthday leave

Training allowance + study leave

Career progression

Health & wellness programs

Job summary

Megaport is seeking a Technical Support Engineer in Brisbane to be the first point of contact for customers, handling networking and account-related issues via phone and web support. You will resolve problems, document actions, and collaborate with global teams to deliver exceptional service.

The role emphasizes independent work, creativity in problem solving, and growth within a global tech company with a strong engineering culture and supportive team.

Qualifications

• Proven experience in logical networking troubleshooting and solving networking-related issues.
• Fluent in English, both written and verbal.

Responsibilities

• Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Adhere to operating procedures and policies.
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Focus on resolving issues at first contact and keep customers informed.
• Spot opportunities to help customers improve their services.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.
• Clearly communicate and keep customers informed about unresolved technical issues.
• Support inbound sales and general inquiries.
• Think creatively to deliver the best outcome for each customer.

Skills

Networking troubleshooting

Customer service

Education

Bachelor’s degree in IT/Networking

Job description

Megaport is seeking a Technical Support Engineer in Brisbane to be the first point of contact for customers, handling networking and account-related issues via phone and web support. You will resolve problems, document actions, and collaborate with global teams to deliver exceptional service.

The role emphasizes independent work, creativity in problem solving, and growth within a global tech company with a strong engineering culture and supportive team.