Global Logistics - Operations Agent

Expeditors International; Bayside Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Expeditors International – Banksmeadow NSW is seeking an Operations Agent to ensure timely and accurate movement of freight and information while delivering exceptional customer service.

The role may rotate through Import Air, Import Ocean, Transcon, Export Air, Export Ocean, and Customs Brokerage Operations, focusing on shipments preparation, monitoring, status updates, data entry, and compliance. It also requires teamwork, attention to detail, and strong time management.

Qualifications

• Global logistics knowledge is an advantage.
• Unrestricted Australian working rights.
• Ability to manage time and prioritise workload.

Responsibilities

• Prepare shipments.
• Monitor shipments.
• Send status updates.
• Data entry into the operational system per KPI.

Skills

Positive attitude

Proactive problem solving

Attention to detail

Team player

Customer service mindset

Job description

Expeditors International – Banksmeadow NSW

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

SUMMARY DESCRIPTION:

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.The Operations Agent may be required to rotate into any of the following operational departments:-Import Air, Import Ocean, Transcon, Export Air, Export Ocean, Customs Brokerage Operations.

Tasks and Duties

Ensure smooth and timely process of freight to meet our customers’ expectations IE:

• Prepare shipments.
• Monitor shipments.
• Send status updates.
• Ensure accurate and timely data entry into our operational system, per KPI’s and standards.
• Interact with our internal and external customers, arranging shipment deliveries, meeting customer service standards.
• Ensure accurate and timely shipment processing & data entry.
• Work to ensure internal and external compliance regulations are met.
• Look for best practices to improve efficiency and productivity.
• Action shipment or account queries, ensuring effective follow up is performed.
• Ensuring all emails are read, actioned, and responded to on the same day as received.
• Effective time management and prioritizing of assigned workload.
• Ensure all training is completed within the branch due date.

Qualification

• Global logistics industry knowledge an advantage but not a necessity.
• Positive and willing to help attitude.
• Proactive approach to problem solving.
• High level of attention to detail.
• Team player.

Applicants must have unrestricted Australian working rights. Visa sponsorship is not available for this position.