Global Brand & Reputation Strategist for Growth (Hybrid)

TMGM; Council of the City of Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A global FinTech company is seeking a Brand and Communications Strategist to manage its online reputation across platforms like Trustpilot and Google Reviews. This role focuses on building trust and driving conversion while addressing customer feedback. Candidates should have 3-5 years of experience in reputation management, strong data analysis skills, and exceptional written communication abilities. A hybrid work arrangement is offered with growth opportunities and various perks.

Benefits

Healthcare coverage (medical, dental, optical)

Gym benefits

Complimentary snacks and beverages

Opportunities for career growth

Flexible dress code

Qualifications

• Minimum 3-5 years in online reputation management or corporate communications.
• Experience in FinTech or regulated industries preferred.
• Exceptional written communication skills for professional responses.

Responsibilities

• Monitor and respond to all reviews within 24 hours.
• Develop strategies to achieve and maintain 4.0+ star ratings.
• Ensure brand voice remains consistent across global.

Skills

Data analysis

Crisis management

Written communication

Reputation management

Bilingual capability (English and Mandarin Chinese)

Education

3-5 years in online reputation management or corporate communications

Tools

Reputation management platforms (Trustpilot Business, Review Trackers)

Analytics tools

Job description

A global FinTech company is seeking a Brand and Communications Strategist to manage its online reputation across platforms like Trustpilot and Google Reviews. This role focuses on building trust and driving conversion while addressing customer feedback. Candidates should have 3-5 years of experience in reputation management, strong data analysis skills, and exceptional written communication abilities. A hybrid work arrangement is offered with growth opportunities and various perks.