General Manager-Parkglen Village

at; City of Melbourne; On-site; AUD 200,000 - 250,000; Full time

Job summary

A community-focused retirement organization in Melbourne is seeking a General Manager to lead operational and strategic efforts across its facilities. The ideal candidate will have proven experience in community management, strong financial acumen, and excellent leadership skills. This role offers an opportunity to contribute significantly to person-centred care and the sustainability of the retirement environment.

Qualifications

• Proven experience in community or operational management.
• Strong understanding of retirement village regulations and compliance standards.
• Exceptional interpersonal, leadership and communication skills.

Responsibilities

• Lead service delivery and facilities management.
• Foster a culture of high performance and accountability.
• Plan and manage village budgets for sustainability.

Skills

Community management experience

Leadership skills

Financial management

Interpersonal skills

Project management

Education

Relevant qualifications in management or aged care

Job description

At Parkglen Retirement Village, we’ve been putting people first for over 40 years. As a trusted, not-for-profit, member-owned community, our mission is to enable ageing in place by providing high-quality, affordable, and unpretentious retirement living that truly feels like home.

We are seeking a General Manager – Parkglen Village to provide strategic and operational leadership across our 92 units, 55 apartments, and a dedicated team of 35 staff. Reporting directly to the CEO and as part of the Executive Management Team, you will ensure the delivery of exceptional person-centred care while maintaining compliance and driving financial sustainability.

Key Responsibilities

• Lead service delivery, facilities management, and resident programs with a focus on person-centred quality and efficiency.
• Foster a culture of high performance, accountability, and continuous improvement.
• Act as the central point of contact for residents, families, and staff, ensuring clear communication and timely resolution.
• Plan, develop, and manage village budgets to support long-term sustainability.
• Build strong, meaningful relationships with residents, families, the local community, and internal stakeholders.

Selection Criteria

• Proven experience in community or operational management.
• Prior experience within Retirement Living, Aged or Community Care services (desirable).
• Strong understanding of retirement village regulations and compliance standards.
• Demonstrated financial management and commercial acumen.
• Exceptional interpersonal, leadership and communication skills.
• Relevant qualifications in management, aged care or related field.
• Experience in project management and strategic planning.
• Ability to obtain a National Criminal History Check, First Aid & CPR.

How to Apply

To apply, please submit a copy of your resume and a cover letter addressing how your relevant experience meets the Selection Criteria and key responsibilities of the role.