General Manager-Parkglen Village

Parkglen Friendly Society Limited; City of Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

A not-for-profit retirement community in Melbourne seeks a General Manager to lead operational and strategic initiatives across its retirement village. The ideal candidate will have proven experience in community management and a strong understanding of compliance standards. This role involves fostering a high-performance culture and ensuring service delivery excellence while maintaining financial sustainability.

Qualifications

• Proven experience in community or operational management.
• Experience within Retirement Living, Aged or Community Care services desirable.
• Strong understanding of retirement village regulations and compliance standards.

Responsibilities

• Lead service delivery and facilities management.
• Ensure clear communication and timely resolution as a point of contact.
• Plan and manage village budgets.

Skills

Community management

Operational management

Financial management

Leadership skills

Communication skills

Education

Relevant qualifications in management

Job description

At Parkglen Retirement Village, we’ve been putting people first for over 40 years. As a trusted, not-for-profit, member-owned community, our mission is to enable ageing in place by providing high-quality, affordable, and unpretentious retirement living that truly feels like home.

We are seeking a General Manager – Parkglen Village to provide strategic and operational leadership across our 92 units, 55 apartments, and a dedicated team of 35 staff. Reporting directly to the CEO and as part of the Executive Management Team, you will ensure the delivery of exceptional person-centred care while maintaining compliance and driving financial sustainability.

Key Responsibilities

• Lead service delivery, facilities management, and resident programs with a focus on person-centred quality and efficiency.
• Foster a culture of high performance, accountability, and continuous improvement.
• Act as the central point of contact for residents, families, and staff, ensuring clear communication and timely resolution.
• Plan, develop, and manage village budgets to support long-term sustainability.
• Build strong, meaningful relationships with residents, families, the local community, and internal stakeholders.

Selection Criteria

• Proven experience in community or operational management.
• Prior experience within Retirement Living, Aged or Community Care services (desirable).
• Strong understanding of retirement village regulations and compliance standards.
• Demonstrated financial management and commercial acumen.
• Exceptional interpersonal, leadership and communication skills.
• Relevant qualifications in management, aged care or related field.
• Experience in project management and strategic planning.
• Ability to obtain a National Criminal History Check, First Aid & CPR.

How to Apply

To apply, please submit a copy of your resume and a cover letter addressing how your relevant experience meets the Selection Criteria and key responsibilities of the role.