General Manager - Operations

Fuse Recruitment; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

A recruitment agency is seeking a General Manager – Operations to lead the strategy and growth of two financial services businesses. The ideal candidate will have strong leadership experience, demonstrated ability to scale teams, and a solid understanding of mortgage broking operations. Responsibilities include strategic commercial decision-making, operational process management, and team development. This is a senior role offering the chance to significantly impact the organization’s growth.

Qualifications

• Demonstrated ability to scale teams and build recruitment pipelines.
• Proven capability in systems implementation and optimisation.
• Success working in SME or founder-led environments.

Responsibilities

• Full accountability for P&L performance across both business units.
• Design and management of end-to-end operational processes.
• Build and develop high-performing teams.

Skills

Senior leadership experience

Understanding of mortgage broking operations

Strong people leadership skills

Experience with risk and compliance

Job description

General Manager – Operations

This is a rare chance to step into a true operational leadership role where you’ll shape the strategy, build the systems, and lead the growth of two high‑performing financial services businesses poised for national expansion.

About the Opportunity

Our client is a rapidly growing financial services group with operations across residential mortgage broking and commercial/development finance. With strong growth underway and further expansion planned, we have been engaged to identify an exceptional General Manager (COO‑level) to lead operational performance, scale systems and teams, and support the next phase of strategic growth.

The Role

This is a senior leadership position overseeing two complementary divisions:

• Residential Mortgage Broking
• Commercial, Development & Business Finance

The successful candidate will build scalable operational foundations, strengthen commercial performance, and enable the founders to focus on strategic relationships and deal execution.

Key Responsibilities

Strategic & Commercial

• Full accountability for P&L performance across both business units
• Financial modelling, cost allocation, and margin improvement
• Commercial decision‑making to drive growth and efficiency

Operations

• Design and management of end‑to‑end operational processes
• Recruitment pipelines and workforce planning
• Implementation of CRM, workflow systems, and automation
• Development of compliance, risk, and governance frameworks
• Performance reporting and data integrity oversight

People & Culture

• Build and develop high‑performing teams
• Develop leadership capability across divisions
• Address underperformance proactively and constructively
• Foster a culture of pace, accountability, and client‑first service

Ideal Candidate

• Senior leadership experience with direct P&L responsibility
• Demonstrated ability to scale teams and build recruitment pipelines
• Strong understanding of mortgage broking operations and lending
• Proven capability in systems implementation and optimisation
• Experience with risk, compliance, and governance
• Success working in SME or founder‑led environments
• Commercially sharp with strong people leadership skills
• Hands‑on, resilient, and comfortable working with strong sales personalities

If you think this could be the role for you, please apply now! Or if you have any questions, please contact Sarah Roberts on 0468 022 388.