General Manager | Mott 32

Crown Resorts Limited; City of Melbourne; On-site; AUD 250,000 - 380,000; Full time

Benefits offered by this job

Competitive remuneration

Incentive opportunities

Complimentary meals on shift

Generous team member benefits

Work alongside respected professionals

Job summary

Crown Resorts is launching Mott 32 Melbourne, creating a landmark luxury dining experience. We seek a General Manager to lead the pre-opening, launch and ongoing operations to deliver world-class service and financial performance.

The role requires a proven hospitality leader with strong commercial acumen, capable of building high-performing teams and sustaining exceptional guest experiences across a premium dining environment.

Qualifications

• Luxury hospitality leadership experience in fine dining.
• Proven ability to lead pre-opening and launch of premium venues.
• Strong commercial acumen and people leadership.

Responsibilities

• Lead the pre-opening, launch and ongoing operation of Mott 32 Melbourne.
• Establish a culture of service excellence and continuous improvement.
• Deliver guest experiences reflecting Mott 32’s global standards.
• Drive commercial performance through planning, finance and operations.
• Collaborate with culinary leadership to align front and back-of-house.
• Build relationships with guests, VIP patrons and partners.
• Maintain high standards of quality, presentation, service and compliance.
• Be a visible leader enabling the team to thrive.

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

This is a career-defining opportunity to lead the Australian debut of one of the world's most acclaimed luxury dining brands. Opening at Crown Melbourne in 2027, Mott 32 Melbourne will bring internationally celebrated Chinese cuisine, exceptional design and world-class hospitality to one of Australia's premier dining destinations. As General Manager, you will be entrusted with launching and leading this landmark venue, setting the standard for service excellence, operational performance and team culture from day one. Working closely with Crown leadership and Mott 32's global management team, you will oversee every aspect of the business, ensuring the successful delivery of a truly world-class guest experience.

This role requires a proven hospitality leader who thrives in luxury dining environments, has a passion for exceptional service and possesses the leadership capability to build, inspire and develop high-performing teams. In this role you will:

• Lead the successful pre-opening, launch and ongoing operation of Mott 32 Melbourne.
• Establish a culture of service excellence, accountability and continuous improvement across the venue.
• Deliver exceptional guest experiences that reflect the global reputation and standards of the Mott 32 brand.
• Drive commercial performance through strategic planning, financial management and operational excellence.
• Work closely with culinary leadership to ensure seamless collaboration between front and back-of-house operations.
• Foster meaningful relationships with guests, key stakeholders, VIP patrons and industry partners.
• Maintain the highest standards of quality, presentation, service and compliance across all aspects of the business.
• Act as a visible and influential leader, creating an environment where team members can thrive and perform at their best.

About You

You are a highly accomplished hospitality leader with a track record of delivering exceptional results within luxury restaurants, internationally renowned dining brands or premium hospitality environments. You bring strong commercial acumen, outstanding people leadership skills and an unwavering commitment to creating extraordinary guest experiences. Proven success in a General Manager, Venue Director, Director of Restaurants or senior hospitality leadership role. Experience leading luxury, fine dining, Michelin-starred, premium hotel or internationally recognised restaurant operations. Demonstrated success managing large and diverse teams while fostering a high-performance culture. Strong financial and commercial management capability, including budgeting, forecasting and revenue optimisation. Exceptional leadership, coaching and stakeholder management skills. A passion for developing people and creating engaging workplace cultures. The ability to perform in a fast-paced, high-profile environment while maintaining exceptional standards. Experience in pre-opening hospitality projects will be highly regarded.

What We Offer You

• The opportunity to lead the Australian opening of one of the world's most prestigious restaurant brands.
• Competitive remuneration and incentive opportunities.
• Complimentary meals while on shift and generous team member benefits.
• The opportunity to work alongside some of the industry's most respected hospitality professionals.
• The chance to leave a lasting legacy on one of Australia's most significant restaurant openings.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.