General Manager - Home Care

Respect; Launceston; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Salary packaging

Training & development

Onsite leaders

Friendly workplace

Long-term career

Job summary

Respect, a leading aged care provider in Regional Australia, seeks a General Manager – Home Care to lead multi-state operations and drive sustainable growth. You will oversee Home Care and Wellness & Reablement programs, ensuring safe, person-centred care while achieving financial performance and regulatory compliance.

You will manage operational managers, care teams and cross-functional partners, shaping strategy and policy in a complex environment to enhance client outcomes and service quality.

Qualifications

• Extensive senior leadership experience within aged care, home care or healthcare services with governance, service quality and risk management.
• Proven ability to lead strategy, service development and change initiatives within complex service environments.
• Strong knowledge of aged care legislation, regulatory requirements, quality standards and governance frameworks.
• Experience leading multidisciplinary teams and driving accountability, collaboration and continuous improvement.
• Ability to analyse operational data and translate insights into strategic actions.
• Excellent stakeholder engagement and relationship management across levels.
• Experience leading policy development, workforce capability initiatives and education programs.
• Strong business acumen and strategic thinking with the ability to balance client outcomes and business needs.
• Current National Police Certificate (or ability to obtain) and driver’s licence.

Responsibilities

• Drive Home Care strategy, sustainable growth, client retention and portfolio development across five states.
• Lead financial and commercial performance, including budgets, revenue, funding utilisation and margin improvement.
• Oversee high-quality, person-centred service delivery with consistent operational outcomes.
• Ensure compliance with aged care legislation, standards and organisational policies.
• Lead, coach and develop operational managers and care management teams with a values-led culture.
• Use performance data and client feedback to strengthen service delivery and achieve business objectives.

Skills

Senior leadership

Governance

Strategy development

Regulatory knowledge

Stakeholder engagement

Policy development

Workforce capability development

Education programs

Business acumen

Data-driven decision making

Education

National Police Certificate

Driver's licence

Job description

About Us

At Respect, we’re proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We’re a growing, values-led organisation with a strong focus on our clients, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you’re looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you’ll feel right at home with us.

Why You Will Love Working With Us

• A workplace culture that celebrates people, progress, and purpose
• Meaningful work where you see the impact you make every day
• Opportunities to grow your career
• Save tax by salary packaging up to $15,900 of living expenses and a further $2650 for meals out and holiday accommodation!

About The Role

Lead with impact. Drive growth. Make a difference.

Reporting to the Head of Home Care, the General Manager – Home Care will lead operational performance, client experience and sustainable growth across Support at Home and Wellness & Reablement programs spanning five states.

This is a full-time, Monday to Friday position offering the opportunity to make a meaningful impact across a diverse, multi-state service environment.

You’ll drive safe, person-centred care for older Australians while delivering strong financial performance, quality, compliance and operational outcomes. Leading Home Care operational managers, intake and care management teams, you’ll work collaboratively across clinical, workforce planning and corporate functions to elevate service delivery, strengthen performance and support business growth.

You’re a commercially savvy, people-focused leader with proven experience in aged care, home care or a complex, multi-site regulated environment. With strong financial acumen, knowledge of Support at Home and aged care compliance, and a track record of leading high-performing teams, improving client outcomes and navigating change, you’ll bring the strategic thinking and leadership needed to make a meaningful impact.

No two days are the same! As General Manager – Home Care you will:

• Drive Home Care strategy, sustainable growth, client retention and portfolio development across five states.
• Lead financial and commercial performance, including budgets, revenue, funding utilisation and margin improvement.
• Oversee high-quality, person-centred service delivery, ensuring positive client outcomes and operational consistency.
• Ensure compliance with aged care legislation, Support at Home requirements, quality standards and organisational policies.
• Lead, coach and develop operational managers and care management teams, fostering accountability and a values-led culture.
• Drive continuous improvement, manage operational risks and use performance data and client feedback to strengthen service delivery and achieve business objectives.

About You

You’ll thrive with us if you have:

• Extensive senior leadership experience within aged care, home care, community or healthcare services, with demonstrated responsibility for governance, service quality and risk management
• Proven ability to lead and influence strategy, service development and change initiatives within complex service environments
• Strong knowledge of aged care legislation, regulatory requirements, quality standards and contemporary governance frameworks
• Demonstrated experience leading multidisciplinary teams, fostering a culture of accountability, collaboration, and continuous improvement
• Proven ability to analyse operational data, identify emerging trends and risks for translation into strategic actions
• Strong stakeholder engagement and relationship management skills, ability to influence and collaborate effectively with at all levels
• Demonstrated experience leading policy development, professional frameworks, workforce capability initiatives and education programs
• Strong business acumen, strategic thinking and problem-solving skills, with the ability to balance client outcomes and business needs
• Current National Police Certificate (or ability to obtain)
• Current driver’s licence

Perks & Benefits

• As a not-for-profit you can reduce your tax by salary packaging up to $15,900 per year for living expenses, bills, rent, mortgage and groceries. Take advantage of a further $2,650 to pay for meals out or holiday accommodation
• Training and development pathways
• Supportive leaders who are onsite
• A friendly, down-to-earth workplace
• Opportunity to build a long-term career in aged care