General Manager - Home Care

Respect Group Limited; Hobart; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Salary packaging

Opportunities across Australia

Career growth

Learning and development

Health insurance discount

On-the-job traineeships

Flexible/hybrid schedule

Relocation assistance

Job summary

Respect Group Limited is seeking a General Manager – Home Care to lead multi-state Home Care operations, drive growth, and ensure high-quality, compliant client-centered services for older Australians. The role focuses on strategic leadership across Support at Home and Wellness programs, with strong emphasis on financial performance and stakeholder collaboration.

You will oversee senior managers, align operations with regulatory standards, and promote a values-led culture across regions, while

Qualifications

• Extensive senior leadership experience within aged care, home care or multi-site regulated services.
• Strong knowledge of regulatory requirements, quality standards and governance frameworks.
• Proven ability to lead strategy, service development and change initiatives.
• Experience in financial management, budgeting and performance analysis.
• Demonstrated capability in stakeholder engagement and people leadership.

Responsibilities

• Implement the Home Care strategy across the portfolio to drive client growth and referrals.
• Lead financial performance: revenue, funding utilisation, expenditure and margins.
• Oversee delivery of personalised Home Care services from intake to exit.
• Ensure compliance with Aged Care Act and quality standards; manage risk and audits.
• Develop leaders and teams, fostering accountability, collaboration and improvement.

Skills

Senior leadership

Aged care experience

Regulated environment

Financial acumen

Stakeholder engagement

Job description

At Respect, we’re proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We’re a growing, values-led organisation with a strong focus on our clients, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you’re looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you’ll feel right at home with us.

Why You Will Love Working With Us

• A workplace culture that celebrates people, progress, and purpose
• Meaningful work where you see the impact you make every day
• Opportunities to grow your career
• Save tax by salary packaging up to $15,900 of living expenses and a further $2650 for meals out and holiday accommodation!

About the Role

Lead with impact. Drive growth. Make a difference.

Reporting to the Head of Home Care, the General Manager – Home Care will lead operational performance, client experience and sustainable growth across Support at Home and Wellness & Reablement programs spanning five states.

This is a full-time, Monday to Friday position offering the opportunity to make a meaningful impact across a diverse, multi-state service environment.

You’ll drive safe, person-centred care for older Australians while delivering strong financial performance, quality, compliance and operational outcomes. Leading Home Care operational managers, intake and care management teams, you’ll work collaboratively across clinical, workforce planning and corporate functions to elevate service delivery, strengthen performance and support business growth.

You’re a commercially savvy, people-focused leader with proven experience in aged care, home care or a complex, multi-site regulated environment. With strong financial acumen, knowledge of Support at Home and aged care compliance, and a track record of leading high-performing teams, improving client outcomes and navigating change, you’ll bring the strategic thinking and leadership needed to make a meaningful impact.

Key Responsibilities

Implement the Home Care strategy across the portfolio, driving sustainable client acquisition, retention and referrals. Identify market opportunities, strengthen stakeholder relationships and contribute to service development, integration and continuous improvement aligned with Respect’s strategic priorities.

Lead portfolio financial performance, including revenue, Support at Home funding utilisation, expenditure, budget management, block funded grant oversight and margin improvement. Monitor financial results, identify performance gaps and implement actions to achieve agreed operational and commercial outcomes.

Operational Excellence & Client Experience

Oversee the effective delivery of personalised, client-focused Home Care services from intake through to exit. Support operational managers and care management teams to achieve service quality, responsiveness, client satisfaction and consistent practices across regions, in collaboration with specialist workforce planning and scheduling functions.

Ensure operations align with the Aged Care Act, applicable Aged Care Quality Standards, Support at Home requirements, organisational policies and reporting obligations. Oversee incident and complaint management, risk mitigation, audit readiness and corrective actions, partnering with clinical and quality specialists as appropriate.

Lead and develop operational managers and care management teams, fostering accountability, collaboration, capability and a values-led culture. Use performance reporting and client feedback to identify improvement opportunities, strengthen processes and support change across the Home Care division.

About You

You are an experienced, commercially minded operational leader with a strong background in aged care, home care or another regulated, multi-site service environment. You bring financial acumen, knowledge of Support at Home and aged care compliance obligations, and demonstrated success in leading managers, improving client outcomes, driving growth and navigating organisational change. Strong stakeholder engagement, analytical and people leadership capabilities are essential.

You’ll thrive with us if you have:

• Extensive senior leadership experience within aged care, home care, community or healthcare services, with demonstrated responsibility for governance, service quality and risk management
• Proven ability to lead and influence strategy, service development and change initiatives within complex service environments
• Strong knowledge of aged care legislation, regulatory requirements, quality standards and contemporary governance frameworks
• Demonstrated experience leading multidisciplinary teams, fostering a culture of accountability, collaboration, and continuous improvement
• Proven ability to analyse operational data, identify emerging trends and risks for translation into strategic actions
• Strong stakeholder engagement and relationship management skills, ability to influence and collaborate effectively with at all levels
• Demonstrated experience leading policy development, professional frameworks, workforce capability initiatives and education programs
• Strong business acumen, strategic thinking and problem-solving skills, with the ability to balance client outcomes and business needs
• Current National Police Certificate (or ability to obtain)
• Current driver's licence
• As a not-for-profit you can reduce your tax by salary packaging up to $15,900 per year for living expenses, bills, rent, mortgage and groceries. Take advantage of a further $2,650 to pay for meals out or holiday accommodation
• Training and development pathways
• Supportive leaders who are onsite
• A friendly, down-to-earth workplace
• Opportunity to build a long-term career in aged care

Respect began in 1922 with a simple belief: older people deserve to live with dignity in the communities they helped build. From regional Tasmania, we have grown into one of Australia's largest not-for-profit aged care providers, operating aged care homes, retirement villages, independent living and home care services across five states. We believe the elderly are individual people, with rich histories and worthwhile lives, and that age does not diminish their value. That belief is lived through our values, respect, care, courage and integrity, in how we work and how we treat the people in our communities, both residents and staff.

Perks and benefits

• NFP salary packaging ($15,900 plus $2,650)
• Opportunities to work all over Australia
• Career Growth
• Learning and Development
• Discounted Health Insurance
• On-the-job Traineeships
• Flexible/Hybrid Work Schedule
• Relocation Assistance