Gaming Room Manager - Hands-On Leader, Balanced Hours

Matthews Hospitality Group; Adelaide; Presencial; AUD 80.000 - 100.000; Jornada completa

Descripción de la vacante

Maylands Hotel, part of Matthews Hospitality Group, is seeking a Gaming Room Manager to lead our gaming operations and develop the team while maintaining exceptional standards in service, compliance and responsible gambling. The role is hands-on, visible on the floor, and focused on a well‑established room with a midnight closing.

You will report to the Venue Manager and work with the Group Gaming Operations team.

Formación

• Proven gaming or hospitality leadership experience.
• Strong knowledge of gaming operations, compliance and responsible gambling.
• Commitment to customer care and harm minimisation.
• Ability to lead, train and hold a team accountable.
• Excellent organisation and communication skills.

Responsabilidades

• Lead, train and support Gaming Attendants and Supervisors.
• Create a welcoming, safe gaming environment with compliance.
• Manage rosters and wage budgets to meet operational needs.
• Maintain high standards of presentation, cleanliness and service.
• Oversee cash handling, treasury processes and reconciliations.
• Ensure compliance with gaming legislation and responsible gambling.
• Maintain gaming, training and compliance records.
• Coordinate promotions and support campaign initiatives.
• Monitor equipment, presentation and maintenance requirements.
• Collaborate with Venue Manager and hotel leadership.
• Participate in peak trading periods and 1–2 closing shifts weekly.

Conocimientos

Gaming leadership

Operations knowledge

Customer care

Cash handling

Compliance

Educación

RSA

Responsible Person approval

RSG 1

RSG 2

First Aid

Food Handler Safety Training

Descripción del empleo

Maylands Hotel, part of Matthews Hospitality Group, is seeking a Gaming Room Manager to lead our gaming operations and develop the team while maintaining exceptional standards in service, compliance and responsible gambling. The role is hands-on, visible on the floor, and focused on a well‑established room with a midnight closing.

You will report to the Venue Manager and work with the Group Gaming Operations team.