Gaming Room Manager

Matthews Hospitality; Adelaide; On-site; AUD 72,000 - 87,000; Full time

Benefits offered by this job

Ownership of gaming operation

Competitive salary with benefits

Support from experienced management

Work-life balance with midnight closes

Career development opportunities

Job summary

Maylands Hotel, part of Matthews Hospitality, in Adelaide seeks a capable Gaming Room Manager to lead gaming operations, develop the team and uphold service, compliance and responsible gambling standards. The role offers the benefit of a midnight closing schedule, avoiding late finishes.

You'll report to the Venue Manager and collaborate with the Group Gaming Operations team to run a compliant, profitable gaming room, leading from the floor and building strong customer relationships.

Qualifications

• Proven gaming or hospitality leadership experience.
• Strong knowledge of gaming operations, compliance and responsible gambling.
• Commitment to customer care and harm minimisation.
• Ability to lead, train and hold a team accountable.
• Excellent organisation, communication and problem-solving skills.
• Sound cash-handling and administrative capabilities.

Responsibilities

• Lead, train and support Gaming Attendants and Supervisors.
• Create a welcoming, safe and customer-focused gaming environment.
• Manage rosters effectively while meeting operational needs and wage budgets.
• Maintain high standards of presentation, cleanliness and service.
• Oversee cash handling, treasury processes and gaming room reconciliations.
• Ensure compliance with gaming legislation, Codes of Practice and responsible gambling requirements.
• Maintain accurate gaming, training and compliance records.
• Manage ARMS alerts, patron interactions, barring processes and relevant reporting.
• Coordinate gaming promotions and ensure the team actively supports each campaign.
• Monitor equipment, machine presentation and maintenance requirements.
• Work collaboratively with the Venue Manager and broader hotel management team.
• Participate in peak trading periods, weekends and a minimum of one to two closing shifts each week.

Skills

Gaming leadership

Customer service

Team leadership

Compliance knowledge

Cash handling

Problem solving

Communication

Education

Responsible Service of Alcohol

Responsible Person approval

RSG 1

RSG 2

First Aid

Food Handler Safety Training

Job description

Gaming leadership without the 3 a.m. finishes-our venue closes at midnight!

Are you an experienced gaming professional ready to take ownership of a well-established gaming room- without sacrificing every night to extremely late finishes?

Maylands Hotel is looking for a capable, customer-focused Gaming Room Manager to lead our gaming operations, develop our team, and maintain exceptional standards across service, compliance, and responsible gambling.

With the venue closing at midnight every night, this role offers a genuine lifestyle advantage compared with many gaming management positions.

About the role

Reporting to the Venue Manager and working closely with our Group Gaming Operations team, you will be responsible for the effective, compliant, and profitable operation of the gaming room. You will be a hands-on leader who is visible on the floor, builds relationships with customers and ensures the team delivers friendly, attentive and responsible service.

• Lead, train and support our Gaming Attendants and Supervisors.
• Create a welcoming, safe and customer-focused gaming environment.
• Manage rosters effectively while meeting operational needs and wage budgets.
• Maintain high standards of presentation, cleanliness and service.
• Oversee cash handling, treasury processes and gaming room reconciliations.
• Ensure compliance with gaming legislation, Codes of Practice and responsible gambling requirements.
• Maintain accurate gaming, training and compliance records.
• Manage ARMS alerts, patron interactions, barring processes and relevant reporting.
• Coordinate gaming promotions and ensure the team actively supports each campaign.
• Monitor equipment, machine presentation and maintenance requirements.
• Work collaboratively with the Venue Manager and broader hotel management team.
• Participate in peak trading periods, weekends and a minimum of one to two closing shifts each week.

What you'll bring

• Proven gaming or hospitality leadership experience.
• Strong knowledge of gaming operations, compliance and responsible gambling.
• A genuine commitment to customer care and harm minimisation.
• Confidence leading, training and holding a team accountable.
• Excellent organisation, communication and problem-solving skills.
• Sound cash-handling and administrative capabilities.
• The ability to remain calm, professional and decisive under pressure.
• A hands-on leadership style and willingness to lead from the floor.

You will hold the required South Australian gaming and hospitality certifications, including:

• Responsible Service of Alcohol
• Responsible Person approval
• RSG 1, RSG 2
• First Aid
• Food Handler Safety Training

Why join Maylands Hotel?

• Midnight closing, no 3 a.m. or 5 a.m. finishes
• A key leadership position with genuine ownership of the gaming operation
• Support from an experienced Venue Manager and Group Gaming Operations team
• Opportunities for professional development and career progression
• A welcoming neighbourhood venue with a strong local following
• The stability of Matthews Hospitality, a respected South Australian family-owned hotel group
• Salary starts at $79,500 with over $20,000 in benefits and entitlements

If you are a confident gaming leader who values high standards, responsible service and a better balance between hospitality leadership and life outside work, we would love to hear from you.

Maylands SA 5069