Gaming Floor Lead - Guest Experience & Compliance

endeavour group careers; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive discount card

Health and wellbeing services

Learning and development options

Discounts with Endeavour Group brands

Job summary

Gaming Attendant Supervisor at Chelsea Heights Hotel within the Endeavour Group expects you to engage guests with warmth, drive responsible gaming and comply with RSA/RCG/RSG rules. You will supervise gaming operations and manage payouts while upholding safety standards.

Applicants should be people-oriented, detail-focused and capable of working 3–4 night shifts from 9pm to 4:30am, with current RSA, RSG/RCG and Gaming License qualifications, and a collaborative team spirit.

Qualifications

• Current RSA, RSG/RCG and Gaming License qualifications.
• Excellent people skills, attention to detail and communication.
• Willingness to work 3–4 night shifts from 9pm to 4:30am.

Responsibilities

• Actively engage with guests and create memorable moments.
• Maintain a culture of responsibility with RSA and gaming compliance.
• Handle machine payouts and cash according to hotel policies and regulations.

Job description

Gaming Attendant Supervisor | Chelsea Heights Hotel

“Let’s go to the pub!” Chances are, it’s one of ours. As the cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. And with passion on tap, our team adds to every pub’s story.

With great gaming comes great responsibility! We’re looking for a proactive Gaming Attendant to create a welcoming atmosphere for our guests through warm and authentic service. To be suitable for this role, you’ll be motivated to comply with Responsible Service of Alcohol and Gaming regulations. Sound like a good fit? Game on!

A day in the life of a Gaming Attendant Supervisor:

• Actively engage with guests by sharing your passion for our products and create special moments that our guests won’t forget
• Contribute positively to our culture of responsibility, which is centred around safety as well as RSA and RCG/RSG compliance
• Complete machine payouts and cash handling tasks in accordance with hotel policies and gaming regulations

About you:

• You are great with people, detail and communication and are motivated to make magic happen for your guests and your teammates
• You are a team player and are willing to work three to four9pm - 4:30am shifts
• You hold current industry RSA, RSG/RCG and Gaming License qualifications
• You’ll be yourself and come as you are - ALH is known for its people!

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.
• You hold current industry RSA, RSG/RCG and Gaming License qualifications

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

If this gig excites you - and you’re close-enough on the requirements - go on, throw your hat in the ring!

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.